chapter 2

Question 1

classical approches to managment : assumption : people are rational

Answer 1

• scientifiica management
• administrative prinipals
• bureaucratic organzitions

Question 2

Foresight

Answer 2

to complete a plan of action for the future

Question 3

Organization

Answer 3

to provide and mobilize resources to implement the plan

Question 4

Command

Answer 4

to lead, select, and evaluate workers to get the best work toward the plan

Question 5

Coordination

Answer 5

to fit diverse efforts together and ensure information is shared and problems solved

Question 6

control

Answer 6

to make sure things happen according to plan and to take necessary corrective action

Question 7

huamn resource approaches

Answer 7

• hawthone studies
• organization as communities
• theory of human needs
• theory of x and theory of y
• personality and organization

Question 8

maslows theory of human needs

Answer 8

• self actualizatoin
• esteem needs
• social needs
• saftey needs
• physiological needs

Question 9

Deficit principle

Answer 9

A satisfied need is not a motivator of behaviour

Question 10

Progression principle

Answer 10

A need becomes a motivator once the preceding lower-level
need is satisfied

Question 11

Theory X assumes that
workers:

Answer 11

• Dislike worker
• Lack ambition
• Are irresponsible
• Resist change
• Prefer to be led

Question 12

Theory Y assumes that workers are:

Answer 12

• Willing to work
• Willing to accept responsibility
• Capable of self control
• Capable of self-direction
• Imaginative and creative