Chapter 21 Project Management Elements and Lessons Learned

Question 1

Name 8 traits of a good
Project Manager (PM).

Answer 1

1. Conflict management skills
2. Organizational skills
3. Ability to assume authority
4. Ability to focus on key issues
5. Good communication skills
6. Flexibility
7. Personal accountability
8. Ability to coordinate with diverse groups
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Question 2

Name the three basic
steps for managing a
telecommunications project.

Answer 2

1. Developing a project plan
2. Tracking and managing the
   project (schedules, timeline,
   materials)
3. Closing the project (providing
   documented results, warranties)
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Question 3

What is the role of a PM?

Answer 3

To develop a team from among
the individuals involved in the
project, which requires both
leadership and planning
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Question 4

Which TPM knowledge
area includes project safety
and personnel issues?

Answer 4

Human resources management
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Question 5

Which TPM knowledge
area includes a list of
assumptions about
the project?

Answer 5

Scope management
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Question 6

Which TPM knowledge
area covers running
multiple small projects as
one large project?

Answer 6

Integration management
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Question 7

Which TPM knowledge
area includes the
project’s schedule?

Answer 7

Time management
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Question 8

Which TPM knowledge
area includes the
project’s budget?

Answer 8

Cost management
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Question 9

Which TPM knowledge
area includes client value
items such as punctuality?

Answer 9

Quality management
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Question 10

Which TPM knowledge
area would cover the use
of a “war” room?

Answer 10

Communications management
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Question 11

What should be completed
prior to submitting a
project proposal as part of
risk management?

Answer 11

Risk assessment
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Question 12

Which TPM knowledge
area covers the storage
costs of bulk purchases?

Answer 12

Procurement management
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Question 13

Which TPM knowledge
area includes the
identification of all internal
and external parties holding
an interest in the project?

Answer 13

Stakeholder management
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Question 14

What is the purpose of a
lessons learned meeting?

Answer 14

To discuss what went well and
what could be improved
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Question 15

What does the scope of
work establish?

Answer 15

The requirements for the
performance of work to achieve
the project objectives
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Question 16

What do the words “should”
and “may” indicate when
they are included
in the SOW?

Answer 16

That the requested action is
purely optional
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Question 17

What does the word
“shall” indicate when it is
included in the SOW?

Answer 17

That the requested action
is mandatory
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