Chapter 4

Question 1

How does Pop approach every relationship?

Answer 1

He fills their cup.

Question 2

What two things does Pop deliver over and over?

Answer 2

He’ll tell you the truth and the he’ll love you to death.

Question 3

What is at the core of highly successful cultures?

Answer 3

Members are oriented less around achieving happiness than around solving hard problems together.

Question 4

The task of solving hard problems together involves many moments of ________________?

Answer 4

1. High candor feedback
2. Uncomfortable truth telling

Question 5

“Magical feedback” boosted effort and performance immensely. What belonging cues were given in the feedback?

Answer 5

1. You are part of this group.
2. This group is special; we have high standards here
3. I believe you can reach those standards

Question 6

Popovich’s communication consist of 3 types of belonging cues:

Answer 6

1. Personal, up-close connection
2. Performance feedback
3. Big-picture perspective