Chapter 4

Question 1

What is clinical work?

Answer 1

Focuses on working with thoughts, interactions, behaviours and emotions of an individual or family

Question 2

What is case management?

Answer 2

Focuses on helping individuals and families navigate their way to resources

Question 3

What is service navigation?

Answer 3

Focuses on facilitating connections to resources and following up to ensure the needs are met

Question 4

What is advocacy?

Answer 4

Acting as an intermediary between individuals/families and service systems to protect rights to service access and met needs

Question 5

What are the four skills in effective communication?

Answer 5

1. Attending
2. Questioning
3. Reflecting
4. Summarizing

Question 6

What are attending skills?

Answer 6

Non-verbal aspects of communication that convey interest

Question 7

What is the difference between open and closed questions

Answer 7

Open questions are better for fostering dialogue. Close ended questions can be answered with yes or no.

Question 8

What is reflecting?

Answer 8

Paraphrasing what a worker thinks a client is trying to communicate

Question 9

What is parroting?

Answer 9

Repeating what a client says verbatim.

Question 10

What is summarizing?

Answer 10

Putting together key themes from an interview

Question 11

What are common factors?

Answer 11

A term used to emphasize the common relational elements in all approaches and techniques informing direct practice with individuals and families

Question 12

What are 4 related aspects of relationships?

Answer 12

1. Care and concern
2. Genuineness
3. Empathy
4. Collaboration

Question 13

Describe care and concern

Answer 13

Expressed when social workers seek to understand individuals and families out of genuine desire to help

Question 14

What is genuineness?

Answer 14

Being open, real and sincere with individuals and families

Question 15

What is empathy?

Answer 15

Empathy is the capacity to understand and respond to another person’s subjective experience.

Question 16

What is collaboration?

Answer 16

The development of mutually agreed on goals and tasks between a social worker and individuals and families

Question 17

What does client centred means?

Answer 17

An approach that places individuals and families at the centre of the helping relationship, honouring their perceptions and experiences and supporting their active involvement in solutions

Question 18

Define self awareness

Answer 18

Social workers’ insight into how they affect or are affected by others.

Question 19

What is attunement?

Answer 19

Social workers’ attention to how individuals and families are reacting to them and the work they are doing together.

Question 20

What is self disclosure?

Answer 20

Typically described as an intentional attempt at revealing something about the self of the worker

Question 21

What are the phases of the helping process?

Answer 21

1. Exploration/Assessment
2. Contracting/Planning
3. Implementation/Intervention
4. Ending/Evaluation

Question 22

What is another name for written assessment?

Answer 22

Product

Question 23

What does process mean?

Answer 23

The manner in which a social worker gathers info

Question 24

Describe voluntary request for services

Answer 24

Client has self referred or agree with those referring them that social services are warranted

Question 25

Describe involuntary request for services

Answer 25

Clients have been pressured to seek social worker services by either court mandate or facing a sanction for not seeking service

Question 26

What are the parts of a comprehensive psychosocial assessment?

Answer 26

1. Client identification 2. Reason for referral 3. Sources of information 4. Problem definition 5. Past solutions 6. The Client System 7. Professional Opinion 8. Plan

Question 27

What are the steps of planning?

Answer 27

1. Work with client to establish a clear purpose for services 2. Identify target problems 3. Identify goals or solutions 4. Specify time limits 5. Specify actions, activities, and responsibilities

Question 28

What are the steps of phase 3?

Answer 28

1. Monitoring 2. Introduce interventions

Question 29

What are the steps for ending services?

Answer 29

1. Review progress 2. Consolidating gains 3. Planning next steps 4. Processing the emotional bond

Question 30

What does reviewing progress involve?

Answer 30

Reflect on initial concerns to elicit insights

Question 31

What does consolidating gains involve?

Answer 31

Reinforcing capacities within clients for positive change

Question 32

What is involved in planning next steps?

Answer 32

Explore and anticipate future needs and potential resources to address them

Question 33

What does processing the emotional bond entail?

Answer 33

Facilitate the expression of emotion associated with ending work between worker and client

Question 34

What is tracking?

Answer 34

Observe patterns of interaction between family members and listening to the issues they are discussing

Question 35

What is family structure?

Answer 35

Way the family is organized Roles Closeness Distance

Question 36

What is a genogram?

Answer 36

A visual representation of family with family’s history, structure, demographics, functioning, and patterns of relating to one another

Question 37

What are the 2 main components of social work?

Answer 37

Clinical work and case management

Question 38

What are the 2 components of case management?

Answer 38

Service navigation and advocacy

Question 39

What does attending look like?

Answer 39

- Facing an individual or family squarely - leaning forward - remaining relaxed - using a soothing tone of voice - establishing periodic eye contact if appropriate

Question 40

What nonverbal cues can act as a barrier to rapport?

Answer 40

Crossing legs and sitting behind a computer screen

Question 41

Why is it important to pay attention to nonverbal cues?

Answer 41

Can have different meanings amongst different cultural groups. Goal is to maximize safety and comfort.

Question 42

Which individual has ties to social casework?

Answer 42

Mary Richmond

Question 43

What did Richmond believe is important to be a successful social caseworker?

Answer 43

Express Care and concern

Question 44

What is Biestek’s contribution to the field?

Answer 44

Noting non judgement and acceptance as other critical factors for establishing rapport

Question 45

What similarities are there between modern day social work and social casework?

Answer 45

- Relationship building plays a role in the work - Resolve issues one on one or case by case

Question 46

What are some differences between social casework and social work?

Answer 46

Diagnosis vs collaboration Identify strengths and challenges

Question 47

What are the characteristics of open questions?

Answer 47

Start with who, what, where, when or how

Question 48

Why are why questions meant to be avoided?

Answer 48

- build defensiveness —> justification

Question 49

When are closed questions helpful?

Answer 49

When used to clarify factual info.

Question 50

Why are closed questions detrimental to rapport building?

Answer 50

- Shut down opportunities for elaboration and discussion if used too frequently

Question 51

When is reflecting especially important?

Answer 51

Individual and families from separate social locations Foster sense of trust and collaboration

Question 52

Why is reflecting important?

Answer 52

Conveys interest and effort

Question 53

What tool can help social workers become more attuned?

Answer 53

Poulin and Young’s 1997 Helping Relationship Inventory

Question 54

How is self disclosure viewed by traditional analytic theories?

Answer 54

Worker = neutral Role is restricted to reflecting back to client during encounter

Question 55

How do critical theories view self disclosure?

Answer 55

Explicit and necessary