Chapter 4 - basic HR

Question 1

What are the 5 levels in Maslow’s hierarchy of needs?

Answer 1

• Physiological needs (breathing, water, food, sleep).
• Safety needs (shelter, employment, legal rights).
• Needs for love and belonging (friendship, family ties, intimacy).
• Needs for self-esteem (confidence, respect).
• Needs for self-actualisation (morality, creativity, lack of prejudice).

Question 2

What are the two types of motivation in Herzberg’s model?

Answer 2

• Hygiene factors. External = leadership style, salary, job security, rules.
• Motivators. Internal = responsibility, attention, personal development.

Question 3

According to Hackman & Oldham’s Job characteristics model, work should be designed so that employees feel that…

Answer 3

1. Work is meaningful.
2. they feel responsible for the outcome.
3. they can see how it contributes to the result of the business.

Question 4

What are the 5 basic features that a business must fulfil according to Hackman/Oldham’s job characteristics model?

Answer 4

• Skill variety. Not repetitive, use different skills.
• Task identity. Identify with task.
• Task significance. Importance in larger context is clearly conveyed.
• Task autonomy. Define/specify task in detail on their own, responsibility.
• Task feedback. Knowledge on how to contribute to result.

Question 5

What are the two dimensions in Hansson’s competence strategy model?

Answer 5

• View on business development. Customer driven vs Competence driven.
• View on employees. Actors vs Recipients.

Question 6

What are the four possible areas in Hansson’s competence strategy model?

Answer 6

• Moulding. Adapt employees for customer needs.
• Matching. Mutual influence from employees in relation to customer needs.
• Challenging. Develop competences, don’t know which will pay off.
• Buying. Recruit certain competences (consulting)