Chapter 4: Communication

Question 1

Active listening

Answer 1

Giving full attention and a concerted effort to understand the message being sent

Question 2

Aggressive communication

Answer 2

Interacting with another in an overpowering in forceful manner to meet once needs at the expense of others

Question 3

Altered cognition

Answer 3

A decrease or lack of cognitive ability to receive, process, and send information

Question 4

Assertive communication

Answer 4

Interaction that takes into account the feelings and needs of the receiver

Question 5

Assertiveness

Answer 5

One’s ability to confidently and comfortably expressed thoughts and feelings, while still respecting the legitimate rights of the patient

Question 6

Clarifying

Answer 6

Restating the patient’s message in a manner that asked the patient’s to verify that the message received is accurate

Question 7

Closed posture

Answer 7

A formal, distant body position, generally with the arms, and possibly the legs tightly crossed

Question 8

Closed question

Answer 8

Focused question that seeks a particular answer; yes or no

Question 9

Communication

Answer 9

Use of words and behaviors to construct, send, and interpret messages

Question 10

Connotative meaning

Answer 10

Reflects the individuals perception or interpretation of a given word

Question 11

Denotative meaning

Answer 11

The commonly accepted definition of a particular word

Question 12

Expressive aphasia

Answer 12

A physiological condition in which an individuals unable to communicate a desired message

Question 13

Focusing

Answer 13

A communication technique used one more specific information is needed to accurately understand the patient’s message

Question 14

Gestures

Answer 14

Movements used to emphasize the idea being communicated

Question 15

Jargon

Answer 15

Commonplace language or terminology unique to people in particular work setting

Question 16

Minimal encouragement

Answer 16

A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more

Question 17

Non-therapeutic communication

Answer 17

Communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship

Question 18

Nonverbal communication

Answer 18

The transmission of messages without the use of words

Question 19

One way communication

Answer 19

A structured form of communication in which the sender is in control

Question 20

Open posture

Answer 20

A relaxed stance with uncrossed arms and legs while facing another individual

Question 21

Open ended question

Answer 21

Questions that do not require a specific response and allow the patient to elaborate freely on a subject when replying

Question 22

Paraphrasing

Answer 22

A communication technique that involves restating the patient’s message in the nurses own words to verify that the nurses interpretation of the message is correct

Question 23

Passive listening

Answer 23

Receiving a message without any response or indication of understanding

Question 24

Posture

Answer 24

The position of the body. It may refer to the position when standing, sitting or lying.

Question 25

Receiver

Answer 25

The individual or individuals to whom a message is conveyed

Question 26

Receptive aphasia

Answer 26

If physiological condition in which an individual cannot recognize or interpret the message being received

Question 27

Reflecting

Answer 27

A communication technique that assist the patient to “reflect” on inner feel kings and thoughts rather than seeking answers or advice from someone else

Question 28

Restating

Answer 28

A communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey

Question 29

Sender

Answer 29

The person conveying a message

Question 30

Therapeutic communication

Answer 30

A form of communication that facilitates the formation of a positive nurse-patient relationship

Question 31

Two-way communication

Answer 31

A form of communication that requires that both the sender and the receiver participate equally in the interaction

Question 32

Unassertive communication

Answer 32

A style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment

Question 33

Verbal communication

Answer 33

A form of communication that involves the use of spoken or written words or symbols