What is Task Performance?
Behaviours recognized as part of the job (duties and responsibilities of the job)
What is Organizational Citizenship Behaviour (OCB) ?
Extra things employees do at work that aren’t in the job description or typically required, but HELP the company
What is Counterproductive Work Behaviour?
Extra things employees do at work that aren’t in the job description or typically required, but DO NOT help the company
EXAMPLE : excessive personal browsing
Attitudes:
A tendency to respond consistently to the same specific target
Attitudes are less stable than values
Job Satisfaction:
How content one is with their job
Difference between Affective vs Cognitive Assessment?
Affective Assessment : your feelings about your job
Cognitive Assessment : Your reasoned judgement about the job’s features, ie : is it fair, does it make sense, does it fit my needs
Facets Determining Job Satisfaction:
nature of the work, compensation, career opportunities, recognition, benefits, working conditions, supervision, co-workers
What is Absenteeism:
The practice of being absent
Job Satisfaction is dependent on what 2 Sources?
- Disposition: Something about the person—their traits, ability, effort, mood, or intentions that could explain the behaviour
- Situation: something about the context/environment—constraints, tools, luck, weather, policies—that could explain the behaviour
What is Distributive Justice?
How fairly you think your outcomes are in your job (how fairly you’re being treated, paid, respected, etc)
What is Procedural Justice?
Fairness in terms of the way decisions are made.
What is Interpersonal Justice?
Treatment with respect and dignity when receiving outcomes.
What is Informational Justice?
How fair and honest the explanation is when a decision is made.
What is Equity Theory?
you judge fairness at work by comparing your own ratio of what you put in (inputs like effort, skill, hours) to what you get out (outcomes like pay, praise, promotions) against someone else’s ratio
My outcomes/My Inputs = others outcomes/others inputs
What is the Theory of Planned Behaviour?
A psychological framework that explains how people’s beliefs and intentions lead to specific behaviours.
Attitude→Intention→Behaviour
Attitude : Attitude towards behaviour, Subjective Norm, Perceived Behavioural Control
Intention
Actual Behavioural Control acts like a moderator
Behaviour
What is Self Perception Theory?
when you’re unsure what you believe or feel, you look at your own behaviour and infer your attitude from it. Like reading yourself from the outside.
EX : “I keep choosing marketing electives… I guess I like marketing.”
What is Cognitive Dissonance Theory?
It’s the uneasy feeling when your behaviour and attitude don’t match, which pushes you to reduce the discomfort—often by changing your attitude to fit what you did.
3 Emotions in OB:
Affect (all feelings you have)
Mood (you don’t have an explanation)
Emotions (has a target)
What is Actual Behavioural Control (ABC)?
Your ability to do said thing right now.
EXAMPLE :
Low ABC : car is unreliable
High ABC : car is reliable
Values :
A broad tendency to prefer certain states of affairs over others
What is Power Distance?
How much a society accepts unequal power between people (bosses vs. employees)
What is Uncertainty Avoidance?
How comfortable people are with uncertainty and ambiguity.
Cultural Intelligence :
The capability to function and manage well in culturally diverse environments
What is Discrepancy Theory?
Your job satisfaction depends on the gap between what you want from the job and what you think you’re actually getting
