chapter 6

Question 1

team talk

Answer 1

It is the language group members use as they work together to achieve a group goal, it’s the language that revels where the group is coming and where it is going and it build group relationships…I, you, and we language

Question 2

examples of team talk

Answer 2

• identification- plural pronouns
• Interdependence- cooperative interactive words
• power differential- equal terms
• social distance- casual language, nicknames, and slang
• conflict management-non-threatening tone, nonjudgmental, language
• negotiation process- “what if” questions summarize areas of agreement

Question 3

Language challenges and examples

Answer 3

Language challenges and examples

• Bypassing (when a word has different meanings to diff people like “biweekly”)
• offensive language
• jargon

Question 4

Nonverbal communication

Answer 4

Nonverbal communication
-the behavioral elements of messages other than the actual words spoken, more than 50% of all meaning is communicated nonverbally

Question 5

Nonverbal behavior and examples

Answer 5

Nonverbal behavior and examples

-personal appearance, facial expression and eye contact, vocal expression, physical expression, environment

Question 6

Nonverbal environment

Answer 6

Nonverbal environment (Arrangement of space)
-Personal space
Intimate distance= 0-18 in
Personal=18-4 ft
Social= 4-8 ft
Public=+8ft

Question 7

A groups climate

Answer 7

A groups climate is the degree to which members feel comfortable interacting

Question 8

supportive climate

Answer 8

supportive climate=description, problem orientation, spontaneity, empathy, equality, provisionalism

Question 9

defensive climate

Answer 9

defensive climate= evaluation, control, strategy, neutrality, superiority, certainty