Chapter 6 Orienting, Training, and Developing Employees

Question 1

Define Orientation

Answer 1

Formal process of familiarizing new employees with the organization, their jobs, and their work units AND embedding organizational values, beliefs, and accepted behaviours

Question 2

BENEFITS OF ORIENTATION

Answer 2

• Lower turnover
• Increased productivity
• Improved employee morale
• Lower recruiting and training costs
• Facilitation of learning
• Reduction of anxiety

Question 3

Define Training

Answer 3

Training: acquiring skills, behaviours, and abilities to perform current work

Question 4

Define development

Answer 4

Development: acquiring skills, behaviours, and abilities to perform future work or to solve an organizational problem

Question 5

4 PHASES OF SYSTEMS APPROACHES TO TRAINING (***important)

Answer 5

1. Conducting a needs assessment
2. Designing the program
3. Implementation
4. Evaluation

Question 6

Discuss the systems approach to training and development.

Answer 6

•Training and development need to be linked to the organization’s goals and objectives.
• A systems approach to training and development creates this link.
• 4 PHASES: needs analysis, training program design,
implementation, and evaluation.