Example of what managers do
- organize
- goal setting
- motivate
- communicate
- budget
- staffing
- evaluate
- seniority
Define managing, according to Marquis & Huston
the process of leading and directing all or part of an organization through the deployment and manipulation of resources
Define managing, according to Huber
coordination and integration of nursing resources to accomplish nursing care, service goals and objectives
What are the role and functions of management?
- have an assigned position
- legitimate source of power
- expected to carry out specific functions, duties, and responsibilities
- emphasize control, decision-making and foster an environment that promotes goal attainment
Define leading, according to CNA
- an interactive process that provides needed guidance and direction
- process of engaging and influencing others
What are the top 3 competencies categories for leadership and management?
- personal qualities
- interpersonal skills
- thinking skills
what are the top 6 competencies for nurse managers?
- accountability for professional practice
- verbal communication
- team-building skills
- leadership skills
- conflict resolution
- knowledge of ethical and legal issues
What are 5 management practices found to be effective when instituting change in complex organizations
- managing the change process actively
- balancing the tension between efficiency and reliability
- creating a learning environment
- creating and sustaining trust
- involving the workers in the work redesign and the workflow decision making
what are the main management theories?
- scientific management (Taylor)
- bureaucratic theory (Weber)
- Human Relations (Organizational Behaviour)
Scientific Management, what is the goal of management?
secure maximum prosperity for the employer, coupled with maximum prosperity for each employee
Scientific Management, what are the principles of management?
- use science to determine the best way to do a job
- match the worker to the job & train them for the job
- monitor performance & provide training when needed
- managers plan & train; workers execute the task
Bureaucratic theory, what is the goal of management?
organizational structure that is…
- characterized by many rules,
- standardized processes,
- procedures and requirements,
- clear hierarchies
- professional, almost impersonal interactions between employees
Bureaucratic theory, key description
- task specialization
- hierarchical authority
- formal selection (based on skills, education, experience)
- rules & requirements
- impersonal
- career orientation
Human Relations theory, description
if employee perceive that their work has significance, they are motivated to be more productive and produce higher-quality work
What was found in the Hawthorne Studies?
workers increase their output if they believe the manager cares about them
What is the Hawthorne Studies?
wanted to see if the environment affected work productivity
What are the characteristics of constructive followers?
- self-directed and have initiative
- proactive
- supportive commitment
What does ‘following’ look like
- active participant in the relationship with the leader
- engage the leader or manager by contributing to the work that needs to be done
What are the qualities of good followers, according to McCallum
- judgment
- work ethic
- competence
- honesty
- courage
- discretion
- loyalty
- ego management
What are the results of poor followership?
- not much gets done/ tasks are not well done
- poor work ethic
- bad morale
- unsatisfied customers
Define problem-solving
- gap between current situation and what should be happening
- recognize that you need to address the situation
Define decision-making
- the process within the process of problem-solving
- choosing between courses of action
What influences quality of decision-making?
- individual decision biases
- heuristics
- confirmation bias
- availability bias
- group decision biases
Define individual decision bias
error in judgment
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Class 1 - leadership46
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Class 2 - management38
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Class 3 - change47
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Class 4 - ethics22
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Class 5 - HCO53
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Class 6 - health policy31
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Class 7 - Health care economics37
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Class 8 - Health Care Quality37
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Class 9 - diversity, power, politics37
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Class 10 - conflict management32
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Class 11 - role transition27
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Class 12 - Regulation18
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Class 12 - Delegation25
