1
Q
What are some examples of good client care?
A
Understanding their objectives
Listening and seeking formal and informal feedback
Responding quickly to queries and regularly reporting
2
Q
What would you include in your terms of engagement?
A
Fee basis
Any additional fees
When the fee is payable
Details of our complaints handling procedure
Professional Indemnity cover level
APC 2023
flashcards
Decks in class (31)
# Cards
-
Purchase & Sale28
-
RICS Core Material5
-
Legislation questionnaire14
-
Misrepresentation Act 19670
-
Professional Statements questionnaire5
-
Guidance notes questionnaire5
-
The RICS7
-
RICS dispute resolution2
-
RICS disciplinary procedures2
-
Professional Indemnity Insurance0
-
Terms of Business1
-
Accounting6
-
Ethics15
-
Inspection: Building design and defects10
-
RICS Professional Statement: Code for leasing business premises 20206
-
Landlord & Tenant45
-
What to say if you don't know the answer3
-
Client care2
-
Communication & Negotiation2
-
Health & Safety10
-
Conflict avoidance, management & dispute resolution procedures3
-
Data Management14
-
Diversity, inclusion & team working9
-
Sustainability7
-
Valuation14
-
Leasing and letting28
-
Case study8
-
Development Appraisal13
-
Mandatories10
-
Measurement8
-
Penalties6
