1
Q
What KPIs might you agree with a client to monitor performance?
A
Timelines, deliverables, HOTs agreed by certain dates, complaints received. Exclusions (what won’t be covered) limitations.
2
Q
What are the principles of Client Care?
A
Profesionalism
Competence
Punctuality
Trust
Reliability
Presentation
Regular Communication
Review of Services provided and their standard (Feedback)
KPI mnitoring (client satisfaction)
Client Performance Feedback
APC 2025 AMP
flashcards
Decks in class (18)
# Cards
-
Client Care2
-
AML & Bribery Act 201023
-
Property Management23
-
Data Management19
-
Ethics43
-
Q&A78
-
Valuations - my submission33
-
Landlord and Tenant - my submission35
-
Case Study AMP38
-
Health and Safety9
-
Accounting Principles & Procedures9
-
Business Planning4
-
Conflict Avoidance, Management & Dispute Resolution Procedures6
-
Diversity, Inclusion and Team Working4
-
Sustainability13
-
Inspection and Measurement21
-
Purchase and Sale21
-
My SOE3
