1
Q
What are the main CMDB tables?
A
[cmdb]
[cmdb_ci]
[cmdb_rel_ci]
2
Q
What are CIs?
A
- Servers
- Computers
- Workstations
- Network Equipment
- Printers
- Communication - -
- Equipment
- Uninterruptible Power -
- Supplies (UPSs)
- Accessories
- Computer Peripherals
- Software
- Out-of-band Devices
3
Q
How can you create CIs?
A
- Direct manual creation via the Configuration application modules
- Creation via service catalog fulfillment processes
- Import from an external source
- Integration with 3rd party systems
- Automated discovery tool(s)
- Creation triggered by asset management
- Creation via the change management process
4
Q
What is the Maximum number of CI dynamic groups?
A
10.000
5
Q
What are sys admin responsabilities?
A
- Maintain CI attributes
- Import/Reconcile CIs
- Maintain suggested
relationships - Create CI classes
6
Q
What are CMDB user responsabilities?
A
- Update, delete, and create CIs
- Add to active, change request, and incident
- Associate CI to Task
- Subscribe/Unsubscribe
7
Q
The Business value of CMDB is to…
A
- Improve IT service quality
- Reduce IT costs
- Improve IT agility
- Enable better decision-making
8
Q
The Implementation value of CMDB is to …
A
- Improve visibility into IT assets and systems
- Increase efficiency in IT operations
- Enhance collaboration between IT and business teams
9
Q
What are the main sections of the CMDB Dashboard?
A
- Overall
- Completeness
- Compliance
- Correctness
10
Q
CMDB health can be assessed by reviewing the following factors: …
A
- Accuracy of CI data
- Completeness of CI data
- Timeliness of CI data updates
- Usability of the CMDB
11
Q
What’s a Primary CI Class?
A
Items that can be marked in forms.
12
Q
What is SAM?
A
Software Asset Management
13
Q
Which are the domains of CSDM 4.0?
A
Build
Design
Manage
Sell / Consume
Cis ITSM
flashcards
Decks in class (7)
# Cards
