What are the Knowledge Management main tables?
kb_knowledge_base
kb_knowledge
kb_category
kb_version
kb_use
How can you delete an article or kb?
You can’t. Articles can be only retired.
What are the permissions of a Knowledge Manager role ?
- Create, view, edit, and delete knowledge bases and articles
- Assign roles and permissions to other users
- Configure knowledge management settings
What are the permissions of a Knowledge Owner role ?
- Create, view, edit, and delete knowledge bases and articles
- Configure knowledge management settings
What are the permissions of a Knowledge Contributor role ?
- Create, view, and edit, knowledge bases and articles
What are the permissions of a Knowledge Reader role ?
view, knowledge bases and articles
What are the permissions of an Admin within knowledge management ?
- Create, view, edit, and delete knowledge bases and articles
- Configure knowledge management settings
- Create Workflows
What happens if there’s no one selected on “can read” tab?
The knowledge base is accessible by all logged users
User criteria can be based on a variety of user attributes, such as…
- User’s group
- Department
- Role
- Location
- Skill set
- Active/inactive status
*Knowledge managers can also create custom user criteria.
What are the benefits of User Criteria?
- Granular access control
- Ensures that users only have access to the knowledge that is relevant to them
- Protects sensitive information
How can you create and article?
- Manually
- From records
- From Word files.
- Integrations
What are the main Knowledge Management Workflows?
- Instant publish: Publishes a draft article immediately.
- Approval publish: Puts an article in review and notifies approvers. If approved, the article is published. If rejected, the article is put back in draft.
- Retire worflows are exact copys of the above
What are the main items of Knowledge Home?
- Knowledge Bases
- Featured Content
- Most Useful
- Most viewed
- Knowledge search bar
- Create an aticle button
What is the difference between “useful” and “helpful” within knowledge module?
- Helpful is how you may rate an article
- Useful, or most useful is where the aricles with the highest score of helpful are displayed.
