general rule for non mifid business on record keeping
3 years from date of dispatch
general rule for mifid business on record keeping
5 years from date of dispatch
how long must records be kept for pension contracts, stakeholder pensions and life assurance
5 years
how long must records be kept for pension transfers and opt-outs, free standing additional voluntary contributions
indefinitely
how long to recordings of telephone comms need to be recorded
five years from creation of the record
what is true about all records
must be readily accessible