KEY STUFF CHAPTER 5

Question 1

eligible complainants requirements

Answer 1

consumer
biz with fewer than 10 employees and less than 2m turnover
charities with income less than 6.5m
trusts with net assets less than 5m
certain SMEs with turnover less than 6.5m and balance sheet less than 5, OR fewer than 50 employees

Question 2

award limit from the FOS

Answer 2

415k

Question 3

who can make super complaints

Answer 3

HMT approved consumer bodies

Question 4

who can make mass detriment references

Answer 4

FOS or the firms themselves

Question 5

who is able to claim insurance claims under FSCS

Answer 5

everyone but authorised firms as it it funded by authorised firms