Com. / PPCP / KS

Question 1

PPCP Model: 3 Key Activities

Answer 1

• Collaboration
• Communication
• Documentation

CAP..IF

• Collect
• Assess
• Plan
• Implement
• Follow Up: Monitor/Evaluate

Question 2

Collect

Answer 2

• Patient history, subjective and objective info
• Relevant medication and medical/social history
• Patient description
• Chief concern/complaint (CC)
• History of present illness (scholar)
• Medications
• Allergies
• Past medical history (PMH)
• Family history (FH)
• Social history (SH)
• Physical exam (PE)

Question 3

Assess

Answer 3

• Identify/prioritize problems, formulate treatment options
• Evaluate exclusions for self-treatment
• Indication
• Effectiveness
• Safety
• Adherence

Question 4

Plan

Answer 4

• Individualized, patient-centered plan
• Collaboration, evidence-based, cost-effective
• Treatment for med-related problems
• Goals of therapy
• Patient engagement
• Care continuity and collaboration

Question 5

Implement

Answer 5

• Initiate, administer, modify, discontinue therapy prn
• Education and coordination of care
• What is the medication for?
• How to take the medication?
• What to expect from the medication?

Question 6

Follow Up

Answer 6

• Reassess med-related problems and clinical endpoints
• Collaborate, modify plan as needed

-Monitoring parameters

Question 7

Patients Benefits for Counseling

Answer 7

• ↓ medication errors
• ↑ adherence
• ↓ adverse reactions
• Reassurance of safety and efficacy
• Assistance with self-care
• Evaluation for referral
• ↓ in healthcare costs

Question 8

Pharmacist Benefits to Counseling

Answer 8

• Opportunity to evaluate patient’s medication knowledge
• Identify areas for clarification
• Establish role in healthcare team
• ↑ job satisfaction
• Legal protection

Question 9

Steps

Answer 9

• Establish rapport
• Introduce yourself
• Verify patient’s identify (2 sources)
• Name, address, DOB
• Confirm other pertinent info
• Allergies, Rx and OTC med list
• State purpose of counseling

Question 10

3 Prime Questions

Answer 10

1. What did the provider tell you the medication is for?
   - Drug name, med indication
2. How did the provider tell you take the medication?
   - Route, dosage form, duration, directions/precautions, missed dose, storage
3. What did the provider tell you to expect?
   - Outcome/benefits, side effects/interactions/contra, refill info

Question 11

Closure: Final Verification

Answer 11

• Most important step
• Check for patient understanding (teach back)
• Ask further questions
• End counseling session