Diversity

Question 1

Health Disparities

Answer 1

Differences among pop. groups in the incidence, prevalence, and outcomes of health conditions/diseases

Question 2

Healthcare Disparities

Answer 2

Differences among population groups in the availability, accessibility, and quality of healthcare services

Question 3

Barriers

Answer 3

• Lack of knowledge
• Fear and distrust
• Stereotyping
• Nonverbal communication
• Authority
• Physical contact/touch
• Verbal language

Question 4

Active Listening

Answer 4

Non-verbal

• Full attention
• Nodding
• Open posture (don’t cross arms)
• Eye contact

Verbal

• Simple reflective statements
• Open ended questions

Question 5

The 4 C’s

Answer 5

• What do you call your problem?
• What do you think caused your problem?
• How do you cope with your condition?
• What are your concerns about the condition/treatment?

Question 6

LEARN!

Answer 6

• Listen with sympathy/understanding of patient’s perception of problem
• Explain your perceptions of problem
• Acknowledge and discuss differences and similarities
• Recommend treatment
• Negotiate a treatment plan that is mutually agreed upon