Common acronyms Flashcards

(4 cards)

1
Q

SLA

A

service level agreement.
contractual agreement setting out the detailed terms under which an ongoing service is provided.

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2
Q

MOU

A

memorandum of understanding
An agreement to express an intent to work together.

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3
Q

MSA

A

Master Service agreement
overarching agreement geared toward long term cooperation.

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4
Q
A
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