Communication

Question 1

barriers to effective communication

Answer 1

• wrong medium
• misleading or incomplete message
• excessive jargon
• information overload - noise blocks key info
• channel of communication is too long
• poor attitudes of senders/receivers - lack of trust, demotivation
• physical reasons - noise, geographic distance and timezones
• language, culture and accents

Question 1

effective communication

Answer 1

message is sent and understood to a recipient using an appropriate medium and there is also feedback

Question 2

ensuring effective communication

Answer 2

overcome the specific barrier that is responsible!

Question 3

uses of external communication

Answer 3

external stakeholders!

• customers - new products, promotions, feedback
• suppliers - making orders, when payments will be made
• shareholder - details of AGM, dividend payments

Question 4

uses of internal communication

Answer 4

internal stakeholders!

• employees - contracts, training, pay and bonuses, new schedules and working practices
• managers - interdepartmental managers can coordinate decisions, pass instructions to subordinates

Question 5

formal communication channels

directions?

Answer 5

official networks used to communication within an org, can be either one or two way, and vertical or horizontal