Veterinary Nursing > Communication > Flashcards

Communication Flashcards

(16 cards)

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1
Q

What percentage of communication is verbal?

A

7%

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2
Q

What percentage of communication is non-verbal?

A

93%

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3
Q

What percentage of non-verbal communication is facial expression and body language?

A

55%

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4
Q

What percentage of non-verbal communication is vocal tone?

A

38%

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5
Q

Give examples of non-verbal communication

A
  • Facial expression
  • Posture/body position
  • Proxemics/haptics
  • Eye contact
  • Appearance
  • Paralanguage
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6
Q

Give examples of one-way forms of communication

A
  • Brochure
  • Flyer
  • Website
  • Advertisement
  • Letter
  • Fax
  • TV
  • Radio
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7
Q

Give examples of two-way forms of communication

A
  • Telephone
  • Face-to-face
  • Video consultations
  • Video conferencing
  • Email
  • Social media
  • Text
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8
Q

What is the linear model of communication?

A

No opportunity for feedback

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9
Q

Describe the Shannon-Weaver model of communication

A
  • A sender
  • An encoder
  • A message
  • A channel
  • A decoder
  • A receiver
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10
Q

What is the interactive model of communication?

A

Two-way method with feedback which is slow and indirect

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11
Q

What is the transaction model of communication?

A

Two-way method with feedback which is fast and direct

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12
Q

What are the different modes of communication?

A
  • Electronic
  • Written
  • Verbal
  • Non-verbal
  • Face-to-face
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13
Q

What are closed questions good for?

A
  • Give you facts
  • Easy to answer
  • Quick to answer
  • Keeps control of the conversation with the questioner
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14
Q

What are open questions good for?

A
  • Asks the respondent to think and reflect
  • Gives you opinions and feelings
  • Hand control of the conversation to the respondent
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15
Q

What are the 6 factors necessary for effective communciation?

A
  • Environment
  • Interpersonal skills
  • Framing of questions
  • Knowledge
  • Time
  • Patience
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16
Q

What are the 7 barriers to effective communication?

Study These Flashcards
A
  • Environment
  • Rushing
  • Language and culture
  • Incorrect information
  • Stress, anxiety or grief
  • Sensory impairment
  • Age
Veterinary Nursing
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