Communication

Question 1

Communication is the process of creating ______ meaning between people.

Answer 1

shared

Question 2

The three main components in every communication act are the sender, the message, and the ___________.

Answer 2

receiver

Question 3

Anything that interferes with understanding the message is called ______.

Answer 3

noise

Question 4

Tone, pitch, speed, and volume are part of _________ communication.

Answer 4

paraverbal

Question 5

The most important communication skill is _______ __ __________ listening.

Answer 5

active & empathetic

Question 6

Meaning is created in the ______, not the speaker.

The listener decides the meaning based on their own background, emotions, assumptions, culture, and past experiences.

Answer 6

listener

Question 7

Using “I feel…” instead of blaming language is called ___________ communication.

Answer 7

assertive

Question 8

Before speaking, a helpful practice is to pause and ask: “What do I want the other person to _________ __ ____ ?”

Answer 8

understand & feel