communication
successful transfer of information, agree on meaning
steps of communication
sender has idea
encodes idea in message
message travels over channel
reciever decodes message
reciever understands and sends feedback
factors that inhibit communication
noise, tone, senders mood, culture, background
noise
anything that inhibits communication
therapeutic communication
between HCP, patient, family
effective communication =
occupational profile
reason for seeking services leads to
validate concerns and clarify goals
occupational history leads to
rapport through shared experiences
daily living patterns leads to
advice for specific routines
values and interests leads to
strengths based language
environmental and personal contexts leads to
adapting communication to cultural and logistical realities
client goals and priorities lead to
center conversations on clients goals
questions to draw out info
open-ended
boomers
1946-1964
face to face, clear, formal, respectful
Gen x
1965-1980
question leades
technology
Gen y
1981-1996
collabortive, open, clear and direct
Gen z
1997-2012
bite sized, direct
Non-verbal communication
transmission of messages or info without using words
key elements of non-verbal communication
facial expressions
gestures
posture and body language
eye contact
touch
personal space
position
facial expressions
emotions
gestures
movement of head, hands, eyes, used in place of words
eye contact
monitor, regulate, express
touch
establish rapport, may evolve negative reactions
personal space
sense of security or control
