communication

Question 1

Communication can be

Answer 1

verbal and nonverbal

Question 2

Verbal communication is relaying a message to another person by

Answer 2

songs
shouting
various speaking tones

Question 3

Nonverbal communication is physical movement that distributes a message by

Answer 3

sign language
eyerolling
shoulder shrugging

Question 4

For accurate verbal communication, what shouldn’t be used?

Answer 4

Jargon

Question 5

Jargon refers to words or expressions that may be

Answer 5

difficult for others to understand.

Question 6

Formal Communication
is used in the workplace and discourages the use of

Answer 6

slang and nicknames

Question 7

Formal communication can include

Answer 7

employee scheduling, specific meeting dates, presentations, and more.

Question 8

Informal Communication
is the type of communication you would use with friends and family that could include

Answer 8

slang

Question 9

A casual conversation with a coworker is also considered

Answer 9

informal communication

Question 10

what are two types of informal communication?

Answer 10

gossiping and rumors

Question 11

Avoid speaking in a ______ about coworkers

Answer 11

derogatory manner

Question 12

ineffective methods of communication and can contribute to errors within the work environment that could potentially even lead to patient harm.

Answer 12

gossiping and rumors

Question 13

Effective communication means

Answer 13

refraining from gossip or rumors, speaking in a non-abrasive tone, and actively listening while others speak.

Question 14

If an issue arises that can’t be resolved by the sterile processing technicians, it should be raised with the

Answer 14

supervisor or manager

Question 15

An effective leader may have to coach the department to provide

Answer 15

positive reinforcement