Communication

Question 1

Internal communication

Answer 1

• communication within an organisation/business

- used so that staff know what to do and feel involved

Question 2

External communication

Answer 2

-communication between business and the world

Eg. Bank, shareholders, customers, suppliers

Question 3

Advantages of good communication

Answer 3

• business runs more efficiently
• good industrial relations
• good PR

Question 4

How to choose a communication method

Answer 4

• speed
• record
• confidentiality
• safety
• cost

Question 5

Oral communication

Answer 5

Advantages

• fast
• instant reply

Disadvantages

• no record
• unsuitable for detailed/technical information

Question 6

Written communication

Answer 6

Advantages

• record
• easy to understand

Disadvantages

• no instant feedback
• not always confidential

Examples
-Memo, E-mail, letter, report

Question 7

Visual communication

Answer 7

Advantages

• great for numerical figures/numbers
• understood easier

Disadvantages

• no instant feedback
• not always confidential

Eg.: charts, television, power point, graphs, videos

Question 8

Bar chart rules

Answer 8

• always use a ruler, colours, pencil
• draw in a large box
• space everything equally
• label axes
• use graph paper
• use a key/legend

Question 9

Report layout

Answer 9

Title
Date
From
To
Terms of reference
Findings
Conclusion
Recommendations
Signature
Position

Question 10

EDI

Answer 10

Electronic Data Intercharge
Allows a computer in a ship to count how many units of stock has been sold and when their bar cods were scanned
It automatically orders more of this item when the shop is close to running out

Question 11

Three types of communication

Answer 11

Verbal
Written
Visual