The Consumer

Question 1

Brand names

Answer 1

A unique name given to a product to distuinguish itself from similar products eg. Nike

Question 2

Labelling must show

Answer 2

1. Name
2. Ungrediants
3. Weight/volume
4. Best before/use by date
5. Storage conditions
6. Name and address of seller/manufacturer
7. Origin
8. Instructions

Question 3

Bar codes

Answer 3

Series of lines and numbers on a product
Used to speed up checkout
Used for stock control purposes

Question 4

Loss leaders

Answer 4

Shops offer to sell products at a discount to attract customers, and hopefully attract them to buy goods that aren’t on a discount

Question 5

The Sale Of Goods And Supply Of Services Act 1980

Key principals for goods

Answer 5

1. The seller has title to the goods (legally owns them)
2. The goods are of merchantable quality (performs function)
3. The goods are fit for purchase (so what is said)
4. The goods supplied are as described
5. Goods must confirm to sample (eg. On catalogue)

Question 6

The Sale Of Goods And Supply Of Services Act 1980

Key principals for services

Answer 6

1. Services are carried out by suitably qualified people

2. The parts supplied during a service are of merchantable quality

Question 7

The three Rs

Answer 7

1. Refund
2. Replacement
3. Repair

Question 8

Guaranteed of Warranty

Answer 8

Statement saying that the manufacturer will repair or replace an item within a stated period of time after the purchase

Question 9

Trade association

Answer 9

An organisation representing all or most of the producers or sellers in a particular industry

Question 10

Procedures when making a complaint

Answer 10

1. Go to shop, speak to manager
2. Write a letter of complaint (if 1 fails)
3. Go to trade association (if 2 fails)
4. Go to Small Claims Court (“3”)

Question 11

The consumer protection act 2007

The act makes it an offence to —–

Answer 11

1. Make a false/misleading claim about the goods, services, or prices
2. Practise aggressive commercial practices
3. Bans pyramid schemes
4. Established the National Consumer Agency

Question 12

National Consumer Agency

Answer 12

1. Promote and protect the interest and welfare of consumers
2. Enforce consumer laws
3. Encourage sleeps to comply with laws
4. Investigate suspected offences
5. Refer cases to the Director Of Public Prosecution

Question 13

Ombudsman

Answer 13

People responsible for investigating complaints from consumers against a company

Question 14

Contract is only valid if:

Answer 14

1. One party makes an offer
2. Another accepts it
3. There is consideration exchanged (money/goods)