Communication

Question 1

Listener Types

Answer 1

Lost
Interrupting
Shrewd
Dramatic

Question 2

Listening Types

Answer 2

Intentional
Systemic
Curious
Progressive

Question 3

Benefits

Answer 3

Help
Perspective
Value
Fulfilment 
Truth

Question 4

5 Levels of Listening

Answer 4

Yourself
Content
Context
Concealed
Meaning

Question 5

Dimensions

Answer 5

Experiential
Relational
Environmental
Transformational

Question 6

Interalised Thinking Styles

Answer 6

Negativisation - filtering
Polarisation - black and white
Generalisation
Catastrophisation - magnification
Personalisation - self-blame
Emotionalisation - emotional reasoning

Question 7

Externalised Thinking Styles

Answer 7

Judge - own sense of fairness
Officer - critical should/must
Diva - expects others to change
Oracle - always right
Martyr - magical thinking