Communication

Question 1

List the different types of communication

Answer 1

1. Non verbal communication - Body language: Posture, Position , Eye contact, Gestures
2. Verbal/oral communication (one way vs two way communication) - Interpersonal/ group communication
3. Visual - pictures, graphs
4. Written - communication assignment, research paper, letters
5. Electronic communication - writing and responding to emails/ whatsapp, facebook

Question 2

What are the key skills in communication

Answer 2

1. Active listening
   >listening to understand
   >paying attention so you can remember what has been presented,
   >identify the key issues and give meaning to what was presented.
   >Appreciating the thoughts and feeling of the one giving the information
2. Reflection
3. Responding

Question 3

What are the basic components of a therapeutic relationship?

Answer 3

1. Good Relationship understand the patients
2. Mutual respect - pt. is always given benefit of doubt in case there is psych/cognitive impairments
   - Please/thank you/tone of voice
   - Body language Position e.g. standing over pt / Eye contact
3. Genuineness show you care

Question 4

What are the benefits of communication in therapy?

Answer 4

1. Effective data collection (examination)
2. Puts patient at ease will get more information to help you come up with a diagnosis
3. Patient compliance and satisfaction
4. Therapeutic relation promotes healing

Question 5

How would you develop a therapeutic relationship?

Answer 5

Introduction and purpose (who, what, and why)

Form of address (e.g. Mr. Joseph) SHOW RESPECT

Ask for CONSENT permission to touch.

LISTEN TO THE PATIENT - Understanding the patients perspective/views on their illness

ASK QUESTIONS - Acknowledge the patients experience, knowledge about the topic, myths
and beliefs.

Setting goals WITH the patient, as opposed to FOR the patient

Provide genuine feedback

Question 6

List the barriers of effective communication

Answer 6

1. Time constraint - don’t rush
2. Environment - interruptions and privacy
3. Cultural differences - seek info about the pt’s cultural norms
4. Writing notes continuously during the pt interview
5. Using jargon
6. Language difference and vocabulary used
7. Age difference
8. Attitudes and beliefs
9. Patient having the incorrect info - make sure
10. Passivity - need to have ongoing response
11. Practitioner dominance
12. Inappropriate self-disclosure
13. Interrogation/Grilling
14. Distancing patterns - Taboos against crying, Skirting uncomfortable issues, False reassurance, Emotional detachment