Communication & Negotiation

Question 1

How would you prepare for a negotiation?

Answer 1

• Assess the details of the negotiation and collate evidence or backup
• Understand who I am negotiating with
• What they want to achieve
• Where I can compromise
• Are there any red lines

Question 2

Can you provide an example of when you have communicated effectively?

Answer 2

When chairing a risk workshop meeting on the MoJ framework. I had to;
- Chair the meeting
- Record key items and actions
- Issue a record of the minutes

Question 3

What is communication?

Answer 3

The exchange on information.

Question 4

What are the different types of communication?

Answer 4

Verbal and non-verbal.

Formal and informal.

Written and visual.

Question 5

What is a negotiation?

Answer 5

A discussion with the purpose of reaching a compromise or agreement.

Question 6

What are the stages of a negotiation?

Answer 6

1. Preparation
2. Opening (information exchange)
3. Bargaining
4. Conclusion

Question 7

What is required for a good presentation?

Answer 7

• Clear and concise
• Confidence
• Visual aids to get your point across
• Positive body language

Question 8

What is your negotiating style?

Answer 8

Dependant on situation:
- Fair and understanding of other party
- Assertive in making my own points

Question 9

What are the barriers to communication?

Answer 9

• Time zones
• Language
• Use of jargon
• Hearing and speech difficulties

Question 10

How would you chair an effective meeting?

Answer 10

• Prepare for the meeting with key documents and visuals
• Ensure the relevant people are invited
• Have an agenda, issue beforehand and ensure it is followed
• Allow everyone the opportunity to contribute
• Use of and reading body language
• Record minutes of key points and actions for individuals to take away