Communication & Negotiation

Question 1

What forms of communication am I aware of?

Answer 1

Verbal.

Non-verbal (body language, eye contact, gestures).

Written, such as emails.

Question 2

What are the barriers to effective communication?

Answer 2

Unclear delivery of information.

Confusing and overly-technical lingo.

Lack of enthusiasm.

Emotionally charged or aggressive communication.

Question 3

How would I go about negotiating in a challenging circumstance.

Answer 3

I would ensure my emotions were under control and that my communication was clear.

I would set out my points in a easy to understand and concise manner.

I would ensure I was viewing the situation with the necessary degrees of empathy and ask for a second opinion from a colleague if required.

Question 4

What makes a successful negotiation?

Answer 4

Preparation and organisation.

Each party should have the opportunity to present their points.

Confirmation of next steps should be communicated.

Question 5

On the Vista Tower project, how did I go about negotiating the additional works with the contractor?

Answer 5

To start, I reviewed their proposals for the new work and conducted an assessment on these.

I added my comments to their proposals and scheduled in a meeting to go over these points.

I then ensured any points in the meeting were recorded and followed these up via email.

Question 6

Please tell me some negotiation techniques you have implemented as part of your negotiations on your projects?

Answer 6

Win win approach (both parties are satisfied with outcome)

BATNA (best alternative to negotiated agreement)
- My best alternative if a negotiated agreement fails