Communication within a Project

Question 1

What are 4 benefits of a communication plan?

Answer 1

1. Clear and relevant comms
2. Consistent communication
3. Supports choosing best method for stakeholder engagement
4. Greater adherence to governance and standards.

Question 2

What does Stakeholder Analysis involve?

Answer 2

Understanding the stakeholder environment in order to build a comms plan.

Identifying who is for and against the project

Identifying needs and expectations based on power and interest.

Question 3

Name 3 types of Communication

Answer 3

1. Electronic Media
2. Print Media
3. Verbal

Question 4

The Contents of a Communication Plan.

Answer 4

1. What are the messages
2. Who carries out the communication
3. what media
4. when and how often.
5. what form of feedback
6. what barriers can be proactively addressed.
7. Which stakeholders should and should not interact.

Question 5

List 5 Communication factors that could positively or negatively impact a project.

Answer 5

1. Use of Jargon
2. Organisational Hierarchy and structure
3. Time Zones
4. Environment such as temperature and noise.
5. Planning of communication.

Question 6

List 5 examples of sources of conflict

Answer 6

1. Opposing interests of stakeholders
2. Difference of opinion with varying degrees of influence.
3. May be associated with the task
4. May be associated with a process
5. May be associated with relationships between people.

Question 7

what model addresses conflict management?

Answer 7

Thomas Kilmann Model

Question 8

Explain each approach to conflict in the Thomas Kilmann Model

Answer 8

1. Compete - use when quick decisive action is needed.
2. Collaborate - Use when both sets of concerns are too important to compromise.
3. Avoid - Use when the issue is more trivial and there are more pressing issues.
4. Accommodate - Use to allow better positioning to be heard and show reasonableness and learning.
5. Compromise - Use to arrive at expedient solutions under time constraints.

Question 9

What do you need to consider in planning negotiation?

Answer 9

1. What do you want to achieve
2. What do they want to achieve
   3.What are the long term implications on the relationship.

Question 10

What does BATNA stand for?

Answer 10

Best Alternative to a Negotiated Agreement

Question 11

What does ZOPA stand for?

Answer 11

Zone of Possible Agreement

Question 12

What is meant by Win/Win in negotiation?

Answer 12

Careful exploration of both your own position and that of there’s in order to find a mutually acceptable outcome for ongoing relationship built on trust.