Communications SOFT 2

Question 1

Name the 5 types of leading question

Answer 1

-Assumption based leading question
-Leading question with interconnected statements
-Direct implication leading questions
-Scale-based leading questions
-Coercive leading questions

Question 2

Explain assumption based leading question
-What is it
+ give example

Answer 2

• These questions assume something is true
  -They force the respondent into confirming th assumption
• How much did you enjoy our services

Question 3

Explain Leadign questions with interconnected statements
-What is it …these questions
Example

Answer 3

• These questions start with a statment designed to influence the respondent , followed by a question encouraging agreement
• Many employees dislike wearing masks to wok.How do u feel abt this

Question 4

Explain Direct implication leading questions
+ example

Answer 4

-These questions link the respondents answer to a future outcome,often positive

• IF you liked ur meal , would you come back again son

Question 5

Explain scale based leading questions

Answer 5

-The rating scale is intentiaonly skewed to produce positive aswers
How satisfied were you with our services; scale
-Extremely satisfied
-Satisfied
0Somewhat dissatisfied

Question 6

Explain coercive leading questions + what does it often include + example

Answer 6

Force respondents towards a specific answer , usually afffirmatuve

-Often includes a tag phrase such as wont you
Example: You get vaccinated when th tome comes wont u?

Question 7

What is health literacy

Answer 7

The degree to which individuals have the capacity to obtain, process and understand basic health information needed to make health decision

Question 8

Give an example of skills included in functional health literacy

Answer 8

Reading prescriptions ,appointment slips

Question 9

Name 3 Barriers to health literacy

Answer 9

• Individuall level barriers
  -Patient provided relationship barriers
  -System level barriers

Question 10

Explain individual level barriers
-who’s at higher risk
- What may patients feel

Answer 10

• Vulnerable populations like eledery and those who dint come skull are at higher risk
  -May feel hame and hestsiste to ask for help

Question 11

Explain patient-provided relation ship barriers
-What does it assume

Answer 11

Assume that making materials user friendly is sufficient and ignoring the importance t of the providers interpersonal approach

Question 12

Explain system level barriers

Answer 12

• If the ratio of providers to patients is inadequate and time for medical visits is limited
• INADEQUATE TIME/STAFFING

Question 13

What is the single bet advice when communicating communication strategy

Answer 13

• Using plane language

-Chuking information - Present smal amounts of information
-Pace - slow down the pace
-Define terms -Avoid technical jargon
-Reptition and visuals - Repeat the material at sleeper interval as + supplement info with visuals

-Personalization-Use the patents own words intiallly

Question 14

What is the process of the teach back methodf + goal

Answer 14

• Ask the patients to restate the information in their own words

Goal: To fully understand the patients comprehension

Question 15

Name 2 formal assessment toools for livery

Answer 15

• REALM - Rapid estimate of adult literacy in medicine
  -tofhla- Test of functional health literacy in adults

Question 16

What does the use of plain language require

Answer 16

Paradigm shift

Question 17

What is plain language

Answer 17

This is when the patients hears the message for the very firstt time and they can understand whats being communicated