CONFLICT AVOIDANCE

Question 2

What is the difference between conflict avoidance and conflict management?

Answer 2

• Avoidance: To stop disputes from happening in the first place
• Management: To resolve existing or emerging disputes before they become major conflicts

Understanding these concepts is crucial for effective dispute resolution.

Question 3

What is Christie & Co’s complaints handling procedure?

Answer 3

• Write or email the Compliance Officer
• Complaint directed to appropriate Regional Director or Sector Head
• If unresolved, contact Global Managing Director
• If still unresolved, referral to The Centre for Effective Dispute Resolution

This procedure outlines the steps for addressing complaints effectively.

Question 4

What is an ombudsman?

Answer 4

An RICS ombudsman is an independent body that provides a free and impartial service to resolve disputes between consumers and firms regulated by RICS

Ombudsmen play a critical role in ensuring fair dispute resolution.

Question 5

Does the Red Book advise an appropriate period of time since a previous involvement when accepting an instruction?

Answer 5

No, it does not specify a minimum time period

The focus is on identifying conflicts of interest and obtaining informed consent rather than on a specific time frame.

Question 6

What are the benefits of alternative dispute resolution?

Answer 6

• Cost effective
• Time savings
• Confidentiality
• Flexibility and control
• Less stressful

These benefits make alternative dispute resolution an attractive option for many parties.

Question 7

What is arbitration?

Answer 7

An out-of-court method of resolving a dispute where a neutral third party makes a legally binding decision

The arbitrator’s decision is generally final and cannot be taken to court.