Consumer protection

Question 1

What are consumer protected by?

3 points

Answer 1

• consumer laws
• statutory government agencies
• voluntary agencies

Question 2

Name 2 consumer laws

Answer 2

Sales of Goods + Supply of Service Act 1980

Consumer Information act 1978

Question 3

Sale of Goods + Supply of Services Act 1980

• all goods should? (4 points)

Answer 3

• be of merchantable quality
• be fit for their purpose
• be as described
• correspond with samples

Question 4

In Sale of Goods + Supply of Services Act 1980 what is the consumer entitled to expect?
(4 points)

Answer 4

• Supplier has the necessary skill to provide the service
• supplier will provide the service w/ proper care
• materials will be sound
• any goods supplied will be of merchantable quality

Question 5

In Sale of Goods + Supply of Services Act 1980 what should you consider? (4 points(there is 5 below but can only say4))

Answer 5

• not covered if missed goods
• if ignore advice from seller
• not covered if fault pointed out before sales
• keep reciept sand guarantee safely for proof of pure use

Question 6

Consumer protection is necessary to…..

3 points

Answer 6

• protect rights
• give consumer a way of redress
• guard against abuse by dishonest sellers

Question 7

In Consumer Information Act 1978, what is the purpose

Answer 7

To protect consumers against false and misleading claims about goods and services

Question 8

In Consumer Information Act 1978 it is an offence for a seller to…
(4 points)

Answer 8

• make misleading claims about price of goods.
• advertising misleading price reduction
• publish misleading advertisement.
• make false/ misleading claims about goods + services (e.g homemade)

Question 9

What does statutory government agencies do?

Answer 9

• enforce law in relation to sale of goods and service
• represent the consumer
• deal with complaint of false claims
• educate and inform consumers about their age

Question 10

What does the ombudsman do?

Answer 10

They help consumers complain against government department and state bodies e.g an post

Question 11

What does the small claims court deal with?

Answer 11

It deals with claims up 2,000 euros. Handled quick cheap and without solicitors

Question 12

What do voluntary agencies do?

Answer 12

• they publish monthly magazines, e.g consumer choice ( they give advice and info on range of goods and sevice👍🏽)
• understand consumer laws
• prepared to take action if need redress

Question 13

What are 5 sources of consumer agency’s?

Answer 13

National consumer agency
Office of the Ombudsman
Advertising 
Sales Staff
Word of Mouth

Question 14

How to complain?
• when should you complain?
• how to complain in person? (5 points)

Answer 14

• if buy something and then discover a problem with it.

• as soon as problem is discovered to back to seller with proof of purchase
• ask to see manager (firm but polite)
• explain complaint clearly
• if manager is unhelpful, contacts head office
• at last resort get help from consumer agencies

Question 15

How to complain on the phone

• 6 points

Answer 15

• stand up rather than sit down. Improves confidence
• ask for customer service manager
• ask for name and title of person your are speaking too
• record date and time of your call
• explain the problem
• if you hear nothing back from company, write a letter

Question 16

How to write a letter of complaint

Answer 16

• keep copies of letters sent
• send letters by registered post
• send copies of revolt or guarantee
• describe what was bought, price, when and where.
• explain what’s wrong, and steps you’ve taken to remedy situation
• state what action you would like to happen