What is quality control
Goods are put through strict tests so that the product reaches a certain standard
Good quality products are
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Well designed
Suitable for its purpose
Durable
Attractive
What is a guarantee
A promise by the manufacturer that it will make good of any faults in an item for a specific time after purchase
Customers should
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Not feel ignored
Not have to queue long
Feel comfortable
Get value for money
Look at labels in hardback
😫😫 important
What does quality mean
Is a term used to indicate that products or services are of high standard