In project management, what is the definition of ‘quality’?
The degree to which project deliverables meet both formal requirements and stakeholder expectations.
The first process in quality management, which establishes quality policies, objectives, and metrics, is called _____.
Plan Quality Management
Which quality management process focuses on the implementation of quality standards during project execution and is considered proactive and preventive?
Manage Quality (Quality Assurance)
What is the primary focus of the ‘Control Quality’ process?
To inspect and test outputs to detect and correct defects in products and deliverables.
How does Quality Assurance (Manage Quality) differ from Quality Control (Control Quality)?
Quality Assurance focuses on preventing defects by improving processes, while Quality Control focuses on detecting and correcting defects in deliverables.
The concept that categorizes costs associated with quality into three types is known as the _____.
Cost of Quality (CoQ)
In the Cost of Quality model, what are ‘Prevention Costs’?
Expenses incurred to prevent defects, such as training, process design, and preventive maintenance.
What type of costs in the CoQ model are related to inspections, testing, and audits to ensure outputs conform to requirements?
Appraisal Costs
Expenses resulting from nonconformance, such as rework, scrap, and warranty claims, are categorized as what type of costs?
Failure Costs
What is the purpose of a Quality Management Plan?
It consolidates all aspects of quality into a single reference document, defining policies, assigning responsibilities, and outlining procedures.
In quality management, what is the function of a Cause-and-Effect (Fishbone) Diagram?
To analyze the root causes of defects or quality issues.
What quality management tool is used to evaluate whether processes are being followed and to identify opportunities for improvement?
Periodic Quality Audits
What is the primary benefit of embedding continuous improvement practices in quality management?
It creates a feedback loop, allowing lessons learned to inform processes in future projects.
In project management, what does ‘uncertainty’ refer to?
Situations where the outcomes, events, or conditions that may affect a project are not fully known or predictable.
What source of uncertainty is characterized by a lack of clarity or incomplete information about project objectives or requirements?
Ambiguity
The presence of multiple interrelated parts or dependencies, which makes a project difficult to predict or control, is known as what source of uncertainty?
Complexity
Rapid and unpredictable changes in external or internal environments, such as market shifts or technological advances, are a source of uncertainty called _____.
Volatility
What is the structured approach for addressing uncertainty in project management?
Risk management
Which risk identification technique involves evaluating a project’s strengths, weaknesses, opportunities, and threats?
SWOT Analysis
What is the name of the living document that captures each risk’s description, potential impact, likelihood, and owner?
Risk Register
What two factors are assessed during risk evaluation?
The probability of occurrence and the potential impact on project objectives.
What tool is often used to categorize risks as low, medium, or high priority based on their probability and impact?
A Probability and Impact Matrix
Which risk response strategy for threats involves changing the project plan to eliminate the risk entirely?
Avoid
The risk response strategy of shifting the risk to a third party, for example through insurance, is known as _____.
Transfer