1
Q
what are the roles of managers
A
POCCCDM Plan Organise (arrange resources) Command Coordinate Control Delegate Motivate
2
Q
what are the 3 types of decisions
A
strategic tactical and operational
3
Q
what is a strategic decision
A
general statement lasting long term. takes 3 years to 5 years to make. there’s a high risk
4
Q
what is a tactical decision
A
a medium term department action. takes 3 months to a year to make. it is taken by each department and has a medium risk that is difficult to change
5
Q
what is an operational decision
A
a decision made from day to day. it takes a day to a month to make. it is made by any empowered staff and has little risk
6
Q
what effects the quality of decisions
A
- skill of the manager
- swot analysis
- taken time to make decisions
- ‘no blame’ culture
7
Q
how do we evaluate the quality of decisions
A
- has the issue been resolved
- comparison before and after
- monitoring opinions
- assessing competitivness
8
Q
what are the benefits of using swot
A
- no rash decisions
- take advantage of opportunities
- can take action against threats
- correct weaknesses
9
Q
disadvantages of swot
A
- time consuming
- costly to gather info
- delays in making decisions
