1
Q
Design Coordination Purpose
A
- The purpose of the Design Coordination process is to ensure that the goals & objectives of the Service Design phase is met.
- Provide & maintain a single point of coordination and control for all activities an processes within this stage of the service lifecycle.
2
Q
Design Coordination Objectives
A
- Coordinate all design activities across projects, changes, suppliers, & support teams
- Plan & coordinate the resources & capabilities required to design new or changed services.
- Produce Service Design Packages (SDPs) based on service charters and change requests.
- Manage the quality criteria, requirements, and handover points between Service Design, Service Strategy, and Service Transition.
- Ensure that all service models & service solution designs conform to strategic, architectural, governance, and other corporate requirements.
- Improve the effectiveness & efficiency of Service Design Activities & Processes.
- Ensure that all parties adopt a common framework of standard, reusable design practices in the form of activities, processes and supporting systems, whenever appropriate.
3
Q
Design Coordination Value to the Business
A
- The main value of Design Coordination process to the business is the production of a set of consistent quality solution designs and SDPs that will provide the desired business outcomes.
- Through the work of Design Coordination organizations can:
- achieve the intended business value of services through design at acceptable risk & cost levels
- minimize rework and unplanned labor costs associated with reworking design
- achieve higher customer & user satisfaction
- ensure that all services conform to a consistent architecture
- provide improved focus on service value as well as business and customer outcomes
- developed improved efficiencies & effectiveness of all service design activities
- achieve greater agility and better quality in the design of service solutions, within projects and major changes
4
Q
Design Coordination Policies
A
The Design Coordination Policies should include:
- Adherence to corporate standards & conventions
- Explicit attention to governance & regulatory compliance in all design activities
- Standards for elements of comprehensive design for new or changed services such as:
- document templates & plans
- communications & marketing plans
- measurement, metrics, testing & deployment plans
- criteria for resolving conflicting demands for service design resources
- standard cost models
5
Q
Design Coordination Process Activities: Service Design Lifecycle Phase
A
- Define & maintain policies & methods
- Plan design resources & capabilities
- Coordinate design activities
- Manage design risks & issues
- Improve service design
6
Q
Design Coordination Process Activities: Each Design
A
- Plan individual designs
- Coordinate individual designs
- Monitor individual designs
- Review designs and ensure handover of service design package
