0
Q
Service Design Objective
A
Tbd
1
Q
Service Design Purpose
A
Tbd
2
Q
Service Design Scope
A
Tbd
3
Q
Service Design: Value to the Business
A
Tbd
4
Q
Service Design Inputs & Outputs
A
Tbd
5
Q
Five (5) Aspects of Service Design
A
- Service solutions for new or changed service
- Management information systems and tools, (especially the Service Portfolio, including Service Catalog)
- Technology architectures & management architectures
- The process required
- Measurement methods & metrics
6
Q
The 4 Ps of Service Design
A
- People
- Processes
- Products/Technology
- Partners/Suppliers
