Who is Arlie Hochschild?
Professor at UC Berkley, expert in emotions, gender, family, market and equality
How does Hochschild differ from Goffman in impression managment?
Goffman described how actors use surface acting, and Hochschild introduced deep acting through emotion management.
What is emotion management?
The work required to change feelings to appeal to a situation.
What are feeling rules?
Rules about what feelings are and aren’t appropriate in a given social setting.
How are feeling rules used?
Feeling rules are used for income using emotional labor.
What is Emotional labor?
Process of managing emotions to fulfill job requirements. The amount of emotional labor differs based on social status
What happens when we feel conflicted about our feelings?
Surface Acting and deep acting
What is surface acting?
Managing emotions through the outward productuon of expressions. Managed from the outside -> in. Does not changes out you feel. “fake it till you make it”
What is deep acting?
Effort to alter internal feelings. Emotions are managed from the inside -> out. YOu change feelings to match the situation. “Hyping yourself up”
What are the consequences of surface and deep acting
Emotional alienation
What is emotional alienation?
A forced distancing between how we want and need to feel in a situation and how we have to feel in a problem because of feeling rules
What does deep acting rely on?
everyday unconscious, deep acting unconscious and relies on props.
