End-User Interaction

Question 1

Knowledge Base

Answer 1

Public-facing repository of agent topics and answers (Metaphor: Help Desk)

Question 2

Jobsite Kiosk

Answer 2

Interface for end-user interaction with agents (Metaphor: Visitor Portal)

Question 3

Jobsite Block

Answer 3

Restricted or paused agent routing zone (Metaphor: No-Entry Zone)

Question 4

Reference Library

Answer 4

Archive of agent configurations and routing logic (Metaphor: Blueprint Archive)