1
Q
What is the role of RICS?
A
To set and enforce standards for professional practice in surveying and property management, providing accreditation and guidance to ensure quality and ethical practice in the industry.
2
Q
What is a Royal Charter?
A
A Royal Charter is a formal document granted by the monarch that establishes and governs an organisation, conferring legal status and authority to operate.
3
Q
Who is the current RICS president?
A
Nicholas Maclean FRICS
4
Q
Can you tell me what you understand by the principles of better regulation?
A
**PACTT **
-The principles of better regulation involve ensuring that regulations are clear, effective, and proportionate, aiming to reduce unnecessary burdens on businesses and individuals while achieving their intended goals efficiently and fairly.
5
Q
What is a Bye-Law?
A
a rule made by a company or society to control the actions of its members.
6
Q
Give an example of one of the RICS Bye-Laws
A
**Membership and Registration **- Sets out the membership categories eg. MRICS / FRICS
**Designations **- use of MRICS/FRICS initials
7
Q
What money laundering regulations or legislation are you aware of?
A
Money Laundering and Terrorist Financing (2022)
Countering bribery, corruption, money
laundering, terrorist financing and
sanctions violations (2nd edition, September 2025)
8
Q
Can you tell me about the RICS requirements in relation to PII?
A
Based on a firm’s turnover:
£100,000 or less: £250,000
£100,001 to £200,000: £500,000
£200,001 and above: £1,000,000
Additionally, the maximum level of uninsured excess varies by indemnity limit:
Uninsured excess - you have to pay a sum rather than the insurer.
Up to £500,000: The greater of 2.5% of the sum insured or £10,000.
Over £500,000: 2.5% of the sum insured
9
Q
In a negligence claim, what would help to show that you acted with consideration and due process?
A
Following professional standards
Keeping detailed records
Conducting risk assessments
Communicating clearly with clients
Maintaining professional training
10
Q
What is run off cover?
A
Run-off cover is insurance that extends protection after a firm has ceased trading, covering claims for incidents that occurred during the period the firm was active.
Held for 6 Years / Fully Retroactive
11
Q
What RICS requirements are there relating to run off cover?
A
RICS requires firms to maintain run-off cover for at least six years after ceasing trading to cover potential claims arising from past work.
12
Q
What is the Assigned Risks Pool (ARP)?
A
The Assigned Risks Pool (ARP) is a safety net for firms that cannot obtain Professional Indemnity Insurance (PII) through the usual market, providing mandatory cover for those firms.
High Risk Companies
13
Q
Explain your understanding of the RICS Practice Information Risk, Liability and Insurance (1st Edition) (2021)
A
**Guidelines ** for managing risk and liability in professional practice, including requirements for professional indemnity insurance, risk assessment, and maintaining proper insurance coverage to protect against claims and Liability Caps
14
Q
What are the three key terms that should be considered from a risk perspective in the context of every instruction you undertake?
A
Scope of Work: Clearly define the services and deliverables.
Liability: Understand and agree on liability limits and responsibilities.
Fees and Payment Terms: Specify the cost, payment schedule, and any additional charges.
15
Q
Tell me what you understand about Complaints Handling Procedures (CHP)
A
RICS Professional Stanadard - Complaints Handling 2016
Detailed steps for filing.
7 days to acknowledge, 28 to respond.
Methods for resolving disputes and providing remedies if needed.
16
Q
What is double dipping (dual agency)?
Why is double dipping (dual agency) an unacceptable practice?
A
Double dipping (dual agency) occurs when an agent represents both the buyer and the seller in a real estate transaction.
17
Q
When must a firm register for regulation?
A
50% of its members are chartered - must be regulated
You must have 25% to apply
18
Q
What are the rules around use of the RICS logo and ‘Regulated by RICS’ designation?
A
The RICS logo may only be used by a Member or a Registered Firm, unless otherwise authorised by RICS.
19
Q
What is a locum and who might need one?
A
A locum is a temporary professional who fills in for a regular employee, typically when the regular person is absent. Sole traders may need this.
20
Q
What RICS guidance relates to handling client money?
When was this last updated?
A
Client Money Handling Professional Standard 2019.
21
Q
Explain the key themes from the RICS Futures 2020 Report.
A
How Global Factors are Changing Industry.
Surveyors must Anticipate and Respond
Climate Change -> Drive Sustainability
AI -> Adapt
22
Q
Explain the potential implications of the Hart v Large case.
A
The Hart v Large case highlights the importance of clear accurate and **thorough **professional advice, emphasising that failure to provide this can **lead to significant liability **for professionals if their advice causes harm or loss.
23
Q
Explain your understanding of precedent set in Burgess v Lejonvarn
A
A duty of care can arise even without a formal contract** if a professional gives advice or assistance** in a way that leads the client to reasonably rely on it, making the professional liable for any resulting loss.
24
Q
Explain your understanding of the RICS Levitt review.
A
In 2018
Concerns that Audit had been supressed.
Commitment to full transparency
Focused on improving RICS’s regulatory and disciplinary processes by addressing concerns about transparency, fairness, and efficiency in handling complaints and disciplinary actions.
25
Explain some of the recommendations of the Bichard Review
Focus on the **public interest** remit of RICS, including creating a public interest panel to advise Governing Council
Maintaining s**elf-regulation.**
Increased focus on **Diversity and Inclusion**
26
Tell me about your understanding of your firm's process for escalating a complaint to Alternative Dispute Resolution (ADR)
Internal Review
Formal Request: If unresolved, the complainant can formally request ADR, which is an independent process outside the firm.
ADR Initiation: The firm and complainant agree on an ADR provider (e.g., mediator or arbitrator) to facilitate resolution.
Resolution: ADR seeks to find a mutually acceptable solution through negotiation or arbitration.
27
Give me an example of when you have acted with integrity?
Honest about the timings of installed Rooflights - Did not comply with PD
28
Tell me about when you have provided a high standard of service
Internal Instruction following identification of **planning compliance issue.**
First identified issue. Worked **Calmly** and **Professionally** to **identify Solution** Promptly.
**Communicated issue** with LPA to discuss my solution.
**Rectified issue** quickly and confidently.
29
Tell me about how you have promoted trust in the profession
Integrity, transparency, and accountability in my work.
I maintained open and honest communication.
Ensure all advice is **evidence-based** and **impartial**
30
Explain how you have taken responsibility in your current role.
Crowthorne - Following identification of an issue, I acted **promptly and diligently** to find a solution
Acted on the solution and ensured **clear communication** throughout
31
Explain the key steps you would take if you decided to set up in practice as a sole trader after qualifying.
**Register** practice with RICS
Have complaints handling procedure **(CHP)**
Separate bank account for **client money**
Appropriate** Professional Indemnity insurance**
32
How would you identify money laundering, what are the red flags?
Use of **cash **
Unsual **amounts** of money
**No verifiable** email account or website / companies house
33
Give me an example behaviour of each Rule of Conduct
**Integrity** - Honest - Inform Planning Risk
**Competence** - Knowledge - Up to date with news
**Quality** - Care - Timely manner / Being Diligent
**Respect** - Inclusive - Encourage Inclusivity
**Responsibility** - Complaints - Promptly and Professionally
34
What are the stages of a disciplinary investigation?
For: Complaints/Misconduct/Criminal
Standards and Regulation Board Review
**Based on severity:**
* Disciplinary Action
* Fixed Penalty Notice
* Regulatory Compliance Order (accepts)
* Regulatory Tribunal
35
How is the institution structured?
Following governance issue the structure is as follows:
36
How is the institution structured?
Following governance issue the structure is as follows:
37
What went wrong with the standards and regulation board? Why did they resign.
Concerns were raised about the** governance structure of the SRB** and its relationship with the wider RICS organisation.
There were questions about the board's **independence** and its ability to effectively **oversee the regulation of RICS members.**
38
5 principles of better regulation
PROPORTIONALITY
ACCOUNTABILITY
CONSISTENCY
TRANSPARENCY
TARGETING
39
Complaints Handling timings?
7 days for acknowledgement - 28 days response
40
If you were providing services outside of your usual scope to a client, what might you need to do in relation to your PII cover?
Check if your PII cover includes the new services.
Update your PII policy if necessary
Inform your insurer about the additional services
41
What bribery legislation are you aware of?
Main in UK is the **Bribery Act 2010**, which makes it an offense to offer, give, receive, or request bribes, and includes provisions for corporate liability for failing to prevent bribery.
42
Which two of the Rules of Conduct resonate with you the most?
2. - Only carry out work I am competent to do so.
3. - Provide high quality service
43
What steps would you need to take when setting up in Practice?
1. Inform RICS
2. Appoint a Contact Officer
3. Register with RICS for Regulation
4. Arrange Professional Indemnity Insurance
5. Set up Client Account for handling client money
6. Set up a complaints handling procedure
7. Set up staff training and CPD
44
Would you accept a Gift or offer from someone in a work capacity?
Gifts, hospitality, and promotional activity are generally acceptable but linked to the **Bribery Act 2010**. They must be reasonable and proportionate.
**P.V.I.T**
45
What steps must you take for the handling of clients' money?
1. Clients must always have **access to funds**
2. Client money must be kept **separate** and clearly identifiable
3. Include client in **account name**
4. **Interest** on the account must be agreed with the client
5. Maintain client **ledger**
6. Agree the terms and advise client on bank details
7. Must not be **overdrawn**
46
What are the RICS 5 principles of better regulation?
1. Proportionality
2. Accountability
3. Consistency
4. Targeting
5. Transparency
47
Why does the RICS have Rules of Conduct?
To provide a **framework** that we can all work to and ensure clients know they are getting a set level of service.
48
How many Professional Obligations are there for members?
1. Members must comply with the CPD requirements set by RICS.
2. Members must cooperate with RICS.
3. Members must promptly provide all information
49
What Professional Obligations for Firms are there?
1. CHP
2. P.I.I
3. Work to carry on in event of death
4. Co-op with RICS
5. Provide all Info
6. Display Logo
7. Report everything they need to
50
What sort of information do registered firms have to send to the RICS annually?
**Annual return done online**, **types of business and staffing**, nature of clients, training provision, complaints handling procedures details, PI insurance details, whether the firm holds clients' money.
51
What must a complaints handling procedure include?
All firms should have a form of **alternative redress provider** available to the client if a
suitable provider is available. In the UK, redress for consumers should be free. Details of RICS
approved redress providers are available on the website
52
How would you deal with a situation where a friend asks you for advice assuming you were successful in getting chartered?
I could not offer advice without PI insurance. If I had PI insurance, I would ensure the information was thoroughly checked.
Only provide advice under proper **terms of engagement** and **PII cover**
53
What does PII stand for?
Professional Indemnity Insurance
54
What is the purpose of PII?
To provide financial cover in the event a client suffers financial loss due to a breach of professional duty.
55
What basis should PII be underwritten?
On a claims made basis, meaning the policy in place at the time the breach is discovered is claimed.
56
What benefits does PII provide for professionals?
Protects the professional from financial loss and does not require them to meet the claim from their own assets.
57
Tell me about Merrett V Babb?
Court case in 2001 where Babb's negligent valuation led to Merrett pursuing Babb for losses.
58
What is the significance of the Merrett vs Babb case?
It highlights the vulnerability of professional employees to claims and the importance of run-off cover.
59
How long should run-off cover be in place?
Depends on the type of contracts; usually 6 years if executed under hand, 12 years if executed as a deed.
60
What are the minimum levels of indemnity?
Depends on the firm’s turnover: £250K for £100K or less, £500K for £100K - £200K, £1m for above £200K.
61
What are maximum levels of uninsured excess?
Depends on the level of indemnity; up to £500K is the greater of 2.5% of insured sum or £10,000.
62
What measures should be taken to try and avoid PII claims?
Keep detailed records, use proper letters of engagement, and avoid advising outside your field of experience.
63
If you realize you have under forecasted your resources, would you go back to the client and ask for money?
**If project requirements have increased**, yes. If they remain the same, it's a mistake to deal with.
64
What are the CPD requirements?
Members must undertake at least 20 hours of CPD each year, with at least 10 hours formal.
65
How is RICS structured?
Privy Council, Governing Council, Management Board, Standards and Regulation Board, Audit Committee.
66
What are the RICS bye-Laws?
Application and Definitions, Membership and registration, Designations, contributions to funds, conduct, governing council, officers & staff, subordinate boards, committees and groups.
67
Who is the President of RICS?
Nicholas Maclean, OBE, RD, FRICS
## Footnote
Acting Interim President
68
When was the RICS established?
Established 1868
Royal Charter was granted on 26 August 1881.
69
What is RICS Motto? does RICS stand for?
"Est modus in rebus" translates to "There is measure in all things".
70
What should you say if a client asks you to beat a competitor's price of £12,000?
This is unfair competition and not acting with integrity.
71
What is a consent order / regulatory compliance order?
An agreement between RICS and a Regulated Member acknowledging liability for disciplinary action.
72
What are the principles of the Bribery Act?
Offering or giving a bribe.
Requesting or accepting a bribe.
Bribing a foreign public official.
Failure of a commercial organisation to prevent bribery.
73
What is a fixed penalty?
Disciplinary Actions -
An administrative fine issued by RICS when a Regulated Member fails to provide requested information.
74
What are the principles of the GDPR?
Lawfulness, fairness, transparency
Purpose limitation
Data minimisation
Accuracy
Storage Limitation
Integrity, confidentiality, accountability.
75
What are the principles of money laundering regulations 2017?
Aim to stop criminals from using professional services to launder money through a **risk-based approach.**
76
What should you include when discussing recent CPD?
Include whether it was formal or informal, learning objectives, and the outcome.
77
What is the difference between formal and informal learning?
Formal: structured training with assessments; Informal: private reading, mentoring, and shadowing.
78
How do you record your CPD for RICS?
Use the portal on RICS website to record type, date, subject area, hours, learning objective, and outcome.
79
What is on the cover of the latest copy of Modus?
What is Holding Back House Building in UK?
80
How do you keep up to date with current affairs in the industry?
Mailing lists, information exchange with colleagues, RICS website, journals, and regular web searches.
81
What is your CPD strategy?
**Meet with my manager** biannually to review my career development plan and objectives.
82
Why do you want to become chartered?
Being a member of RICS is the gold standard, providing guidance and support to better serve clients.
83
What is the purpose of the RICS?
Promotes and enforces the highest professional qualifications and standards in **land**, **real estate**, and **construction.**
84
What is the purpose of the RICS Rules of Conduct (2021)?
Set out clear, outcome-focused expectations around integrity, competence, service, respect, and accountability.
85
What are the five rules of conduct?
Integrity
Competence
Quality
Respect
Repsonsibility
86
How do the Rules of Conduct apply to both RICS members and firms?
For members: they govern personal conduct, requiring integrity, competence, and acting in the public interest.
For firms: they ensure appropriate governance, systems, and supervision to deliver services in line with RICS standards.
87
What are the key features of the RICS Royal Charter (2020)?
Background and **History**
**Definitions **
What is Surveying
**Aims and Purpose** of the RICS
**Governance Structure** to the RICS
88
What are RICS Bye-laws, and why are they important?
Rules and Regs set by Governing Council.
Manage actions of members and firms
Are the basis for RoC
89
What are Professional Statements, and how do they differ from guidance notes?
Professional Statements are mandatory RICS standards.
They use the term “must”, meaning compliance is compulsory and may be subject to disciplinary action if breached.
Provide best practice advice and recommended approaches. Following them helps demonstrate competence and compliance with professional standards.
90
Can you name three mandatory RICS Professional Statements?
Rules of Conduct
Code of Measuring Practice
Red Book
Client Money Handling
91
Give an example of when you had to make an ethical decision.
There are instances where I have rejected offers of gifts.
Due to price - seemed disproportionate and inappropriate
92
How do you demonstrate honesty and integrity in your professional life?
Professional actions and advice are always **transparent**, **evidence-based**, and **compliant** with planning policy and RICS standards
93
How do you ensure your employer’s procedures comply with RICS requirements?
Ensuring internal processes reflect RICS requirements
94
How do you apply ethical reasoning in your day-to-day decision-making?
Conflicts of Interest
Act in public interest
Take responsibility
Honestly and Fairness and Integrity
95
How would you handle being pressured by a senior colleague to approve inaccurate professional advice?
I would remain impartial.
I would be professional, clear and open in my response.
Set out why it was inaccurate and that this would make me uncomfortable
96
How do you balance loyalty to your employer with the obligation to act in the public interest?
I prioritise compliance with RICS Rules of Conduct.
Communicate openly with my employer
Document decisions and advice to demonstrate transparency
97
How would you manage a situation where commercial pressures conflict with RICS ethical standards?
Prioritise professional integrity and compliance.
Recognise and assess the nature of the conflict
Advice must remain objective, evidence-based
98
What steps would you take if you discovered a potential conflict of interest?
**Communicate** with client.
Do not accept work if cannot act **impartially**.
Get** Informed Consent** if proceed.
99
How would you advise a colleague who had breached RICS CPD requirements?
Remind them of the **Obligation.** (reiterate this is a requirement)
Encourage them to **rectify** the breach.
Would advise them to **contact** the RICS.
If not corrected I would **escelate**
100
How would you respond if you received an anonymous allegation of professional misconduct?
I have a duty to report significant breaches of rules of conduct to the RICS
101
How would you handle a complaint that escalated beyond your control?
Handled Professionally, Transparently and Promptly in line with RICS and Company's CHP.
Acknowledge
Record
Reassure will be delt with
Company's CHP
Leave point of contact
102
What documentation did you maintain during the complaints process?
I record all correspondance:
Who this was with
Dates / Times
What the complaint is
All supporting evidence
And subesquent updates
103
Why is it important not to admit liability when responding to a complaint?
Could prejudice the firm’s legal position.
Potentially invalidate its Professional Indemnity Insurance (PII)
104
What are the key stages of a Complaints Handling Procedure (CHP) under RICS guidance?
Understand Basis of Complaint
Promptly Acknowledge
Maintain good Record Keeping
Send to Company Complaints Handling Team (Customer Service)
Internal Review and Investigation
Formal Response
Escelation to Independant Redress (Approved ADR Provider)
Keep Records for 6 Years
105
In your Charlton Avenue example, how did you handle the client complaint professionally?
Client raised complaint
Acknowledged the complaint promptly in writing.
Confirmed Receipt in writing
Factual summary of events from records
Empathetic but factual
Calm, transparent communication throughout
Provided solutions
Resolved matter informally
106
Why is recognising professional limits important for protecting the client and maintaining standards?
Protects the client from receiving inaccurate or misleading advice
107
In your Holyport example, how did you ensure compliance with Rule 2 when you recognised limits to your competence?
Recognised the limits of my expertise.
I sought guidance from the Sales Director
Accurate, evidence-based, and supported by appropriate technical knowledge
108
What professional checks would you undertake before taking on new client instructions?
Conflict of Interest
Appropriate Due Diligence
Check for ligitemacy (Companies House)
My Scope and Competence
109
How do you ensure that your work demonstrates respect and inclusivity, in line with RICS values?
Consider all opinions
Communicate Professionally and Respectfully
Be aware of Unconscious Bias
110
What would you do if you were aware of unethical behaviour by a colleague?
Assess the situation carefully
Raise the issue internally
Report externally
Document all observations and communications
111
How does Rule 2 (“Members must maintain their competence”) apply in your daily work?
Keeping up to date with planning and development policy
Attend CPD
Apply Knowledge
112
How would you respond if asked to act outside your technical competence?
Refuse the task
Explain professionally
Seek support or refer
Undertake additional training or research
113
How have you demonstrated integrity in your work?
Acting with Honesty when discussing development timelines with EBC
114
How does RICS define “acting with integrity”?
Conducting yourself with **honesty**, **fairness**, and **transparency**, ensuring your professional judgement is unbiased and **not compromised** by personal or financial interests.
115
What are your responsibilities under the RICS Anti-Bribery and Corruption Policy?
Act with integrity
Comply with all relevant laws and regulations
Maintain transparency
Report any suspicious activity
Keep accurate records
116
How do you record your CPD and ensure it aligns with your professional development plan?
Record on RICS portal.
Review with Line Manager regularly.
117
Rules Of Conduct Mnemonic
ICQRR
Integrity
Conduct
Quality
Respect
Responsibility
118
How do you comply with RICS CPD requirements?
20 Hours / 10 Hours
Regular meetings with Line Manager
Accepting CPD invites
Keep informed of Industry Updates
119
What steps do you take to maintain professional boundaries with clients or consultants?
Clearly define roles and responsibilities
Maintain professional communication
Avoid conflicts of interest
Follow RICS Rules of Conduct
Document interactions
120
How do you ensure confidentiality while maintaining client trust?
Adhere to RICS Rules of Conduct
Secure Info Management
Clear communication
Avoid Conflicts
121
What steps do you take to ensure your professional fees are transparent?
Ensure transparency from the outset.
Clear written fee proposal
Document everything
Avoid hidden charges
122
How do you ensure your terms of appointment comply with RICS Rules of Conduct?
Issue a clear, written engagement letter (detailing Scope of Work / Deliverables)
Ensure Tranparency and Understanding
Conflicts of Interest
Align with RICS Standards
Document all Comms and Agreements
123
How do you identify and manage a potential conflict of interest?
Identify when Conducting Due Diligence.
Keep records of all information.
Decline work if impacts impartiality
Full Transparency with Client
Get Informed Consent
124
How does transparency in handling gifts protect both you and your employer?
Help prevent perception of undue influence.
Compliance with RICS ethical standards and anti-bribery legislation such as the Bribery Act 2010.
125
What is the purpose of maintaining a Gifts and Hospitality Register?
Transparency, integrity, and accountability in all professional dealings.
Help prevent perception of undue influence.
126
Tell us about a time when you received a gift or invitation — how did you handle it?
Won an Ipad in a Raffle.
Did not accept
127
What are your professional responsibilities when offered gifts or hospitality?
I follow company policy.
All gifts/hospitality must be registered.
Auto-approved if below threshold.
Line manager approval for all notable gifts/hospitality
128
How have you have put ethical principles into practice.
Whether to accept Gifts
Being Honest
129
How does RICS define “professionalism”?
Consistent application of **specialist knowledge**, **ethical behaviour**, and **high standards** of competence
130
What does “acting in the public interest” mean in practice?
Wider interests of Society, the Client and the Profession above all else.
Honest, Transparent, Compliant with Law and RICS
131
What is the Bichard Review 2020?
Commissioned in 2021 following concerns transparency and financial mismanagement.
Independant review by Lord Michael Bichard
Aim to Restore ** Trust** , **Transparency** and **Accountability **
Focus on **Public Interest **and **Member Reputation**
132
What recent changes have their been in relation to PII?
RICS SRB approved series of changes - Took effect July 2025.
**Changes to minimum wording**
Clarification of Run Off
133
Why is Honesty, Integrity and Competence important?
Fundamental to maintaining **trust**, **credibility**, and **professionalism** within the surveying profession
Ensure that clients, colleagues, and the public can rely on surveyor's advice and judgement
134
How do you make a decison on appropriateness of accepting a gift?
**P**roportionate
**V**alue
**I**mpartiality
**T**iming
135
Why is it important to be viewed as impartial (gifts)?
Fundamental to maintaining **trust**, **credibility**, and **professionalism** within the surveying profession
136
Holyport - What were the limits of your expertise?
Not being best placed to select most suitable product based on sites location.
Ensured appraisal was backed on appropriate knowledge and skills.
137
How did you express empathy without implying liability?
I expressed empathy by acknowledging their frustration and showing that I understood the impact the delay had on their situation, without suggesting that our firm was at fault.
138
What is the role of the Governing Council?
Governing Council is the highest governing body, setting global strategy and ensuring RICS fulfils its Royal Charter obligations.
139
What is the role of the Standards and Regulatory Board?
They are responsible for exercising the standards and regulatory functions of the RICS.
140
What is the role of the RICS Board?
To direct RICS affairs under delegated authority from Governing Council. Comprised of non-members (independent), members of RICS, and RICS Executives.
141
What is the role of the Audit Committee?
The Audit Committee operates independently of Governing Council, the RICS Board and the Standards and Regulation Board.
Monitor Integrity of RICS reporting.
Each year it reports to Governing Council on how it has discharged its duties. Comprises member and non-members.
142
What is the role of the Regulatory Tribunal?
regulates the RICS fair and independent judicial body consists of lay members and RICS members
143
What is Companys complaints handling procedure?
144
What is your understanding of liability?
Being Legally Responsible for something .
Involves the professional responsibilities and risks that chartered surveyors face in their practice, including the need for professional indemnity insurance and the management of contractual obligations
145
Who is the Bribery Act 2010 governed by?
UK Parliament
**Serious Fraud Office (SFO)**
146
What is the RICS Harris Debate?
Annual debate dedicated to exploring **ethical issues** and **emerging professional challenges** within surveying, valuation and the built environment.
**2024** - AI on valuation practices
This year - Ethical surveying during a **housing crisis**
147
Client Money Handling Red Flag
10k euro cash limit - guide to money laundering regulations
148
Can you name 5 example behaviours to comply with Rule 1?
- Don't mislead others through my actions or omissions
- Open and transparent about fees and services
- Identify any potential conflicts of interest before accepting work
- Don't take unfair advantage of others
- Don't commit any financial crimes, don't misuse client money
- Don't be improperly influenced by others (i.e. gifts and hospitaility)
149
Can you name 5 example behaviours to comply with Rule 2?
- Members to comply with CPD requirements
- Must ensure they have adequate knowledge, resource and ability to undertake tasks
- Stay up to date with legislation
- Check any subcontractors have necessary skills, knowledge and resources
- Reflect on undertaken work and its impacts, consider how to improve to their future work
150
Can you name 5 example behaviours to comply with Rule 3?
- Fully understand the client's brief and requirements before accepting work
- Have apt internal QA processes
- Must appreciate the benefits and considerations for relevant technologies
- Where possible, encourage use of sustainable technologies
- Clear communication
151
Can you name 5 example behaviours to comply with Rule 4?
- Must not discriminate anyone
- Must not victimise, harass or bully anyone
- Work cooperatively
- Treat others with courtesy
- Report abusive labour practices to recognised authorities
- Don't utilise modern slavery within supply chains
152
Can you name 5 example behaviours to comply with Rule 5?
- Support any clients or colleagues who have acted in good faith to report concerns
- Must not dissuade any potential claimants
- Must cooperate with any complaints investigations
- Must manage professional finances responsibly
- Public statements don't undermine profession
153
Can you list the core professional obligations for members and firms detailed in the Rules of Conduct - Appendix A?
Members
- Comply with CPD
- Provide info promptly when requested
- Cooperate with RICS
154
Can you explain how you promote trust in the profession?
- Understanding how my actions will affect others and the environment
- Fulfilling my professional obligations
- Acting in trustworthy manner in both my professional and private life
155
Difference between ethics and integrity?
- Ethics = big moral picture (moral principles governing person's behaviour)
- Integrity = more focus on personal characteristics (honest, strong moral principles and values)
156
Can you explain the steps of the RICS Ethics Decision Tree?
- Sufficient facts?
- Legal?
- In line with RICS Rules of Conduct?
- Have you consulted with apt people, to make informed decision?
- Clear reasoning in reaching decision?
- Is your decision informed?
- Would you be content for actions to be made public?
If yes to all of above, decide what action to take, act and record decision and reasoning.
Otherwise, DO NOT PROCEED
157
Benefits of being a member of the RICS?
Greater knowledge and support to provide a framework for personal development.
158
6 Principles of the Bribery Act?
Proportionate procedures
Top-level commitment
Risk Assessment
Due diligence
Communication (including training)
Monitoring and review
159
Consumer Rights Act 2015
14 day cooling off period
160
Key points of NHQC
Fair treatment
Pre-completion inspections
Robust complaints handling procedure
161
What is detailed in Company Annual Report
Introduction
Director Statement on Review
Delivery Highlights
Company Strategy and Ambition
Financial Statements
Passion, Quality, Respect, Delivery
162
Arbitration vs Adjudication
Adjudication - Typically for construction disputes. Work can continue. Temporarily binding
Arbitration - Often more expensive and slower than adjudication, but still generally faster than court litigation. The award is intended to be final and enforceable like a court judgment
163
What is the RICS Dispute Resolution Service?
The RICS Dispute Resolution Service (DRS) is the world's oldest and largest provider of alternative dispute resolution (ADR) services
164
Company Strategic Objectiives?
Carbon Neutral by 2045
Create sustainable communities
carry out our business operations in the most sustainable way.
165
Rights under GDPR?
Right to be Informed
Right to erasure
Right to restrict processing
Right to object
Right to rectification
Right of access
166
Equality Act - 9 Protected Characteristics
Age
Gender
Race
Disability
Religion or belief
Sexual orientation
Gender reassignment
Marriage or civil partnerships
Pregnancy and maternity
167
RICS APC Planning and Development
flashcards
Decks in class (24)
# Cards
-
ETHICS167
-
CASE STUDY142
-
CLIENT CARE54
-
COMMUNICATION & NEGOTIATION61
-
HEALTH AND SAFTEY73
-
ACCOUNTING42
-
BUSINESS PLANNING29
-
CONFLICT RESOLUTION36
-
DATA MANAGEMENT73
-
DIVERSITY EQUITY & INCLUSION27
-
INCLUSIVE ENVIRONMENTS35
-
SUSTAINABILITY74
-
DEVELOPMENT APPRAISALS266
-
DEVELOPMENT PROJECT BRIEFS71
-
LEGAL REGULATORY51
-
MEASUREMENT55
-
P&D MANAGEMENT130
-
SPATIAL PLANNING87
-
SURVEYING AND MAPPING23
-
VALUATION221
-
MASTERPLANNING AND URBAN DESIGN52
-
HOUSING STRATEGY AND PROVISION138
-
DOCUMENTS55
-
UNKNOWN ANSWERS25
