Ethics Compend Flashcards by Heather Clark

Which of the following would be a part of a funeral director’s individual/personal ethics?

Dishonesty
Deceit
Selfishness
Professionalism

Professionalism

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Which of the following is a rule of ethical conduct that is found in most major religions?

The pre-moral rule
The divide rule
The platinum rule
The golden rule

The Golden Rule

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Which of the following is considered unethical publicity for a funeral director?

Privacy in information
Continuing education
Misrepresentation in warranties
Personal obligation to written agreements

Misrepresentation in Warranties

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A declaration or public statement of professional standards of right and wrong conduct.

Code of conduct
Code of ethics
Philosophy
Ethnicity

Code of Ethics

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The ethical funeral director should not:

Advise each family what casket they should select.
Treat all families the same, regardless of the merchandise and service purchased.
Dispose of personal effects according to the wishes of the family.
Keep discussions with families confidential.

Advise each family what casket they should select.

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With respect to the funeral industry, private and governmental agencies are examples of:

Allied services
Allied professions
Alien services
Alien professions

Allied Services

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Which of the following is a desirable characteristic of an ethical funeral director?

Likes to gossip about competitors.
Compassionate
Divulges confidential information
Unprofessional

Compassionate

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With respect to pre-need funeral arrangements, all of the following records should be kept on file at the funeral home except:

Oral wishes of the client
Preferences of family members who have not signed the contract
The pre-need funeral contract
The price descriptions and the price list of the merchandise chosen.

Preferences of family members who have not signed the contract.

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With personal effects of a deceased in his custody, the eithical funeral director should not:

Consult the family as to their proper disposition
Treat the effects with extreme care
Place them in a bag and leave them in the preparation room
Inventory each item to protect the funeral home’s liability.

Place them in a bag and leave them in the preparation room.

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Law is defined as:

The mores of society
The rules that govern society
A set of values, ideas, an opinions of society
A cultural pattern of behavior

The rules that govern society

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In regard to an ethical funeral director’s relationship with his competitors, which of the following is considered a proper goal?

Defamation
Gossip
Selfishness
Cooperation

Cooperation

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The set of values, ideas, and opinions of an individual or group.

Ethics
Law
Religion
Philosophy

Philosophy

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When a funeral director makes funeral arrangements with a family, he should:

Divulge confidential information regarding the arrangement
Be factual and knowledgeable
Serve the family “better” if they purchase an expensive casket
Advise the family as to what casket they should select

Be Factual and Knowledgeable

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With respect to ethics, the term citizenship refers to:

The country lived in or a person’s claim to national origin.
The behavior or character of an individual viewed as a member of society.
The cultural heritage or identity of a goup based on language or national origin.
Abstract patterns of living and dying which are learned directly or indirectly.

The behavior or character of an individual viewed as a member of society.

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Which of the following is an ethical obligation that a funeral director owes to his professional association?

Non-participation
Let other members do all the work
Participate in continuing education
No need to attend regular meetings

Participate in continuing education

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Which of the following is an allied professional or service that the ethical funeral director is professionally concerned with?

Postal service
Teamsters union
Organ donation
Internal revenue service

Organ Donation

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In regard to employer-employee relationship, the eithical funeral director should:

Not be concerned with healthy work conditions.
Try to hire all employees.
Provide thorough training.
Tell his employees their faults in front of others.

Provide thorough training

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Which of the following consists of the rules, ideas, and beliefs shared by members of society for living an dying, which are learned directly or indirectly?

Ethics
Philosophy
Culture
Religion

Culture

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A philosophy that does not focus on the worship of a god or gods.

Non-theistic
Pre-conventional
Polytheistic
Conventional

Non-Theistic

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That branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions.

Religion
Ethics
Sociology
Psychology

Ethics

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In choosing your source of supply of caskets, the most important qualification of the manufacturer is:

A sales representative who keeps you informed regarding your competitor.
A policy of standing behind their product
Buy from all companies to maintain your “nice guy” image.
Buy from the largest manufacturers only.

A policy of standing behind their product.

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Principals of morality, including both the science of good and the nature of right.

etiquette
eucharist
ethics
evidence

Ethics

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In regard to professional boards, the ethical funeral director should not:

Keep up with the changes in the law.
Only abide by the rules that he agrees with.
Keep a good working relationship with individual board members.
Support all board rules and regulations.

Only abide by the rules that he agrees with.

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Which of the following is not considered ethical in regard to the deceased body?

Professional procedures
Allowing a personal friends to watch the embalming procedure
Care and concern for the dignity of hte deceased body.
Cleanliness.

Allowing personal friends to watch the embalming procedure.

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The cultural heirtage or identity of a group, based on factors such as language or country of origin. * Citizenship * Culture * Race * Ethnicity

Ethnicity

What is good and moral in business transactions. * The golden rule * A code of conduct * Business ethics * Business regulations

Business Ethics

A stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained. * Pre-conventional stage * Post-conventional stage * Pre-moral stage * Conventional stage

Conventional Stage

In reference to ethics, advice given to someone else to help them with a problem. * Counseling * Stipulating * Motivating * Situational ethics

Counseling

Which of the following should not be discussed in th funeral arrangements conference? * Vital statistics * Educational programs * Alternatives to the traditional funeral * General price list

Educational Programs

If a funeral director receives the remains from another funeral home and the conditions are below standard, he should: * Call the local health officer without delay * Report it to the secretary of the Board of funeral Directors and Embalmers * Call the sending funeral home * Attempt to make the remains presentable before viewing

Attempt to make the remains presentable before viewing

When making pre-need arrangements, a good ethical practice is to: * Make changes to the final agreement after the family has left * Leave most spaces blank so the funeral director can make any changes needed * Secure all funeral home records in a safe place * Give all documentation to the press

Secure all funeral home records in a safe place

Fidelity to moral principals. * Honesty * Integrity * Morality * Ethics

Integrity

A term that is synonymous with ethical, and that refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless. * Integrity * Honesty * Moral * Philosophical

Moral

A philosophy that focuses on the worship of a god or gods. * Theistic philosophy * Pre-moral philosophy * Kohlberg's philosophy * Non-theistic philosophy

Theistic Philosophy

When with a family during an arrangement conference, it is good eithical practice to: * Provide the family with documentation of all business transactions * Demand that the family use your flower shop * Guide the family to use the mid-line cakset sales * Inform the family of all gossip head about the deceased.

Provide the family with documentation of all business transactions.

In regards to competitive relationships, which of the following is not a good ethical practice? * Good community image * Defamation of competitor * Understanding * Cooperation

Defamation of Competitor

Which of the following is not a good example of ethical employer-employee relationships? * Favoritism * Healthy working conditions * Adequate compensation * Professional personal appearance

Favoritism

According to Kohlberg, stage of moral development in which the individual considers universal moral principals which supersede the authory of the group. * Premoral stage * Pre-conventional stage * Post-conventional stage * Conventional stage

Post-Conventional Stage

Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority. * Pre-moral stage * Pre-conventional stage * Post-conventional stage * Conventional stage

Pre-Conventional Stage

Kohlberg's stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them. * Pre-moral stage * Pre-conventional stage * Post-conventional stage * Conventional stage

Pre-Moral Stage

A culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings. * Philosophy * Code of ethics * Philosophy * Religion

Religion

Moral principals that vary with circumstances. * Values * Situational ethics * Motives * Situational norms

Situational Ethics

Which of the following is not good ethical behavior in regard to treatment of the deceased? * Thoroughness of preparation of the deceased * Concern for the dignity of the deceased * Cleanliness * Necromania

Necromania

Which of the following is not an allied profession or service to the funeral industry? * Banking professional * Social workers * Vital statistics * Nurses

Banking Professional

Which of the following denotes good professional ethics in community relationships? * Frequenting the local drug dealer * Speaking to a local church group * Playing poker at the local tavern * Joining the local KKK chapter

Speaking to a Local Church Group

Which of the following is not a good personal ethical trait? * Honesty * Infidelity * Good citizenship * Community service

Infidelity

Beliefs that are held in high esteem. * Values * Norms * Laws * Rules

Values

Which of the following is a consideration in the funeral director's community relationships? * The relationship with his or her own family * The funeral director's honesty * The funeral director's relationship with the clergy * The funeral director's citizenship

The funeral director's relationship with the clergy

Which of the following terms means related, as in related professions? * Clients * Allied * Interns * Employees

Allied

A system or code of morals of a particular philosopher, religion, group, or profession. * Code of ethics * Metaphysics * Philosophy * Ontology

Code of Ethics

Maintaining discreet client relationships would fulfill what eithical practice? * Service selection * Custody and/or trusteeship of property * Confidential responsibility * Financial circumstances

Confidential Responsibility

All of the following statements are true of ethics EXCEPT: * Ethics are imposed externally * A standard of ethics is concerned with motives * Ethics is concerned with the interest of society * Ethics is concerned with the interest of the individual

Ethics are Imposed Externally

All of the following are true of laws EXCEPT: * They are concerned with conduct * They are imposed internally * They are concerned with the interest of society * They are concerned with acts

They are Imposed. Internally

An ethical funeral director is expected to be knowledgeable and give factual representations of all of the following EXCEPT: * Disposition options * Merchandise selections * Financial issues * All known religious practices

All Known Religious Practices

Which of the following terms is defined as having a sense of honor, and fair dealing? * Motives * Morality * Honesty * Ethical

Honesty

A reason or desire that acts as a catalyst to spur one to a specific action. * Motive * Empathy * Situational ethics * Philosophy

Motive

Which of the following is an example of unethical publicity? * Dignified commercials * Printed advertisements * Goodwill * Fraudulent promotion

Fraudulent Promotion

Which of the following is a reason to have continued education in funeral service? * Good way to meet different people * Reinforces to the employee that you're not as smart as you think * Good for self improvement * Good way to take a vacation at the business's expense

Good for Self Improvement

Which of the following would be an ethical obligation to your professional association? * To share time and talents * Create dissent amoung members * Spend budgeted association funds for personal use * Use association for personal gains

To share time and talents

All of the following would be considered part of a funeral director's individual/personal ethics EXCEPT: * His or her citizenship * His or her relationship to allied professions * His or her integrity * His or her honesty

His or her relationship to allied professions

The ethical funeral director should: * Decline to provide services for a person from a different community * Always charge a fee for aftercare counseling * Provide professional service to all who apply * Take care of the remains of only those who can afford his or her services

Provide a professional service to all who apply

All of the following ethical standards apply to the deceased while under the care of the funeral home or emblaming service EXCEPT: * Thoroughness in the preparation of the body * There should be concern for the dignity of the deceased body * Confidentiality and privacy policies should be maintained * Embalming should be completed as quickly as possible without regard to proper case analysis

Embalming should be completed as quickly as possible without regard to proper case analysis

All of the following would be considered an allied service EXCEPT: * The clergy * A public agency * A florist * A cemeterian

A Public Agency

When dealing with responsibility with the media, an ethical funeral director should: * Be discrete in the information he or she releases * Answer all questions proposed by a known member of the press * Refuse to answer any questions proposed by the media * Relate only positive facts concerning the deceased

Be discrete in the information he or she releases

All of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT: * Continuing education * The employee's religious background * Personal appearance * Training

The employee's religious background

Which of the following is a good eithical behavior in regard to treatment of the deceased? * Allow anyone in the preparation room who wishes to view an embalming operation * Joke about the remains in order to release tension * Cleanliness in the preparation room * Make parge incisions to expose a large portion of the vessels

Cleanliness in the Preparation Room

Which of the following is an ethical consideration in regard to the care of the deceased body? * Cleanliness of facilities * Entrusted care by the family * Accuracy of business and family records * Personal appearances

Entrusted care by the family

All of the following would be considered fiduciary components of pre-funded funeral arrangements EXCEPT: * Maintaining the privacy and security of the arrangements. * Determining the funding methods. * The commissions associated with the arrangements. * Disclosures

The Comissions Associated With The Arrangements

In regard to employer-employee relationships, the ethical funeral director should: * Hire only male interns, due to weight lifting requirements * Ignore suspected falsified records of potentially outstanding employees * Provide environmentally safe working condiions * Overlook incomplete record-keeping by interns, provided they have adequate embalming skills.

Provide Environmentally Safe Working Conditions

Which of the following would be the best example of ethnicity? * Native American * Asian * Jewish * Caucasian

Jewish

With regard to colleagues, an eithical funeral director should be willing to do all of the following EXCEPT: * Share profits with less fortunate funeral directors * Share personnel and equipment * Develop his or her professional image * Become involved in professional associations

Share profits with less fortunate funeral directors

In maintaining a high standard of conduct with a competitor, the funeral director would be wise to: * Stress employee continuing education * Provide complete privacy in the preparation of the body * Respect the bereaved family's choice of a funeral establishment * Refrain from fradulent business practices

Respect the breaved family's choice of a funeral establishment

In recognizing ethical standards in his professional responsibility to the press, the funeral director: * Must abide by state board rules and regulations * Should exemplify a positive image of funeral service * Should exercise prudent operational and management procedures * Must exercise discretion in releasing confidential information

Must exercise discretion in releasing confidential information

Which of the following is considered to be a component of the funeral director's individual relationships? * His or her relationship with family * His or her relationship with a florist * His or her relationship with the clergy * His or her relationship with the military

His or her relationship with family

If a person complies with the laws of his or her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with? * The pre-moral stage * The pre-conventional stage * The moral stage * The conventional stage

The Pre-Conventional Stage

The state Attorney General of a given state requires a $10 fee for each pre-need contract written. This would be an example of: * Value * Philosophy * Law * More

Law

All of the following are examples of Kohlberg's stages of moral development EXCEPT: * The pre-conventional stage * The conventional stage * The pre-moral stage * The moral stage

The Moral Stage

If a person considers uiversal moral principals to supersede with the authuority of the group, he or she is complying with which of Kohlberg's stages of moral development? * The post-moral stage * The post-conventional stage * The pre-moral stage * The moral stage

The Post-Conventional Stage

Ethics is probably best defined: * The discipline dealing with moral duty and obligation * One's personal conduct in recognizing the dignity of mankind. * Maintaining a non-judgemental attitude toward one's clientele * A code assumed by the funeral profession

The discipline dealing with moral duty and obligation

In his ethical obligations to various professional associations, the funeral director should: * Strive toward self-improvement * Discredit his competitors * Urge professional solidarity * Influence family choices and desires

Urge Professional Solidarity

Ethics Compend Flashcards

(80 cards)