Exam 1 - Chapter 1

Question 1

Competitive Advantage

Answer 1

People as a source of competitive advantage

Question 2

If people are your source of competitive advantage, then what do you need to do?

Answer 2

You need to invest in them

Question 3

_____ can be defined as a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment, and flexibility.

Answer 3

HPWS (High Performance Work System)

Question 4

HPWS

Answer 4

can be defined as a specific combination of HR practices, work structures, and processes that maximizes employee knowledge, skill, commitment, and flexibility.

Question 5

“Management by measurement” system—

Answer 5

ensuring all functional business units subscribe to guidelines for sound, strategic measurement

Question 6

“Management by measurement” system—

What are the criteria to measure? (5)

Answer 6

1. performance (e.g., 2. individual, team, unit)
2. quantity, quality
3. Timeliness
4. Error rate
5. productivity

Question 7

What are the four layers of Diversity

Answer 7

1. Personality
2. Internal Dimensions
3. External Dimensions
4. Organizational Dimensions

Question 8

What are the 3 Specific Diversity Initiatives

Answer 8

1. Accountability Practices
2. Development Practices
3. Recruitment Practices

Question 9

• Sustainable competitive advantage (VRIO)

Answer 9

◦ Valuable:
◦ Rare: Knowledge, skills, and abilities (KSAs)
◦ Inimitable: Difficult to copy
◦ Organized: teamwork and cooperation

Question 10

What are the 3 things in Rare:

Answer 10

Knowledge, skills, and abilities (KSAs)

Question 11

Inimitable:

Answer 11

Difficult to copy

Question 12

Organized:

Answer 12

teamwork and cooperation

Question 13

Horizontal fit is also called

Answer 13

internal fit

Question 14

Vertical first is also called

Answer 14

external fit

Question 15

What are the 4 things included in Horizontal Fit?

Answer 15

1. Supporting Technology
2. Workflow Design
3. Leadership practices
4. HRM Practices

Question 16

What are the 3 things included in Vertical Fit?

Answer 16

1. Organizational Values
2. Employee Concerns
3. Competitive Challenges

Question 17

How to have high performance working systems?

Answer 17

You need both the vertical fit and horizontal fit