Example of MDT (long)
PRU
High quality care utilising MDT
E: recent PRU case;
Referral from paramedic
Delerious frail elderly pt
GP advised ED
Reviewed and discussed with daughter (lived with patient)
Agreed community management with follow up from community frailty team
Successful managed in community
- prevented risk associated with admission
- pt centred
- in line with national 10 y strategy
Shows:
Multi agency MDT high quality care in the community
EPR (all)
I: creation new EPR for PRU
R: role was
- lead design data fields; vision streamlined/automated and show value added
Shows;
Leadership, management
Mistakes, QIP
Example EBM, something that changed practice
NoPAC
I: multi centre, RCT, TXAvs placebo for treatment of epistaxis
R: role: screen, consent, recruit and randomise
DEXACELL
I: multi centre RCT, dexamethsone vs placebo Tx cellulitis
R: associate principal investigator; learn PI role; research governance, training staff, managing and motivating ED and research team
Top recruitment centre in U.K.
Teaching; Bath
I:employed by UoB teach on masters course for pharmacists
R: 1 day a month; teach 12 pharmacists clinical skills; lectures, sim, CBD and OSCE
S:
Excellent feedback from students and course director: common theme comm
Important MDT learning. Refer into ED and teaching skills transfer to my abilities to train our own staff
HALO - training (short)
Organised lateral canthotomy training in oculoplastics theatre lists.
Valuable extra curricula training
Shows
Reflective practice, planning, upto date, skilled
I: reflective practise recognised anxieties around HALO procedures
R: organised my own training opportunities to improve my skills and reduce this anxiety
S: high fidelity sims, cadavers, best theatre oculoplastics lateral canthotomy x3
O: confident successful LC in poly trauma. Allowed team to focus on other life saving interventions
Anaphylaxis
E: Introduced EpiPen as a discharge medication (OOH). To bring department in line with RCUK guidance.
Shows:
Up to date
Against guidance/communication
Audit, QIP
Rescue dog
E: Wife and I adopted a rescue dog, who we adore. He’s a wiry little border terrier called Gary.
R: Being a rescue he did require intensive training to improve his reactivity to dogs and people.
S: positive reinforcement
Understanding triggers
Introduce more challenging situations
Consistent, reliable training
O: attend cafes with us; great around our son. Helps destress,
Shows;
Caring, reliable, insightful
Complaint dealt with
E: Responded to a complaint regarding a trainees attitude to a patient with functional neurological disorder. Resulted deliveribg departmental teaching FND and creation of PSP for patient
Shows;
Complaint resolution, sensitive discussion, communication, no blame culture, reflective practice, departmental learning
Functional seizure
Conflict with patient, challenged
Created a personal support plan for a patient I managed who suffered with diagnosed functional seizures.
But who had been treated multiple times as status epilepticus.
Intermittent seizures. Family anxious demanding treatment. Sensitively explained diagnosis and that other treatments may harm
Shows
Departmental learning, risk management, patient involvement
HTN emergency (short)
Created a HTN emergency guideline for my department after treating a patient who was very sick with HTN emergency and pulmonary edema.
Shows
Asked for help, identify departmental issues, produce guidance to reduce future risk
EoL QIP (short)
EoL QIP implemented Sx control observation chart and pre filled EoL medication charts. To improve EoL medication prescription and consideration of use from 33% to 83% over 6 months
Shows: patient involvement, change from complaint, digital technologies, change that didn’t work,
SPA supporting professional activity
Developing digital technologies
- ED Digital working group; include senior nursing and management
- EPR; PRU, Nugensis
- change from ED card in rack system to digital assignment and patient tracking; SOP
- clinical supervisor
- research; RESOLVE
- M+M
- QIP; refining referral pathways community teams: PRU
Change that you influenced
I: New build: waiting room triage and assessment areas
The consultant leading this change requested feedback on the change
I noticed
Effected our system for allocating clinicians to patients: rack and front sheets.
2 waiting areas, 2 racks with patients WTBS
Front sheets being lost in transfer
patients being missed
S fedback to consultant leading change.
Advised we could move from analogue to digital system for patient assignment
Discussed with digital working group. Wrote SOP
CG; made amendments based on feedback
Enacted change 1 month ago
Streamlined work flow and reduced missed patients
Shows; constructive feedback, engage with change and develop systems
Learn from EPR
See mistake BCP
EPR
- importance of clinical lead in projects
Able to identify issues; represent issues, needs and importance to digital teams
Learn from QIP
EoL QIP
Interventions
Electronic medication bundle
Sx control obs chart
Maintenance digital changes is much easier and not reliant on individuals stocking charts. Change persists
Led to interest digital technologies
- other benefits; data analysis is easier allowing for greater productivity on QIP
Equality, diversity, inclusion
Examples
Awareness: EDI RCEM
- conference; neurodiversity in colleagues
- sexism in medicine
- microagressions; active bystander, challenge microagressions
HTN emergency guidelines
- in situ MDT sim; feedback too difficult to read in an emergency esp for dyslexic
Compassionate leadership
Clinical supervisor of IMG
- identifying needs of individual
- identified struggling to enter speciality training due to difficulties with interviews. provided interview practice, discussed how to approach common questions. Accepted on to training programme that year.
Shows; awareness, compassionate leadership, build teams, inclusive
Mistake
EPR design and implementation
Did not
Business continuity plan
When implemented sporadically errors
Created BCP required changes to EPR
Did not lose any data or impact PRU service
Learnt importance BCP
To consider BCP when making changes
And secondary impacts of any changes
Next change made to seperate systems
Checked BCP
Made amendments to keep it up to date
Hypoglycaemia
Asked for help
HTN emergency; confused, flash pulmonary oedema.
ICU help
GTN infusion rate and target BP
Created HTN emergency guideline
Humble, help, extra hands
Role model asking for help
Challenged or conflict
E: radiologists declined CTAP in an elderly woman with RUQ pain 6 week post cholecystectomy. Normal bloods and obs
R: understand their position, unlikely post op comp 6 weeks post op
Reframe discussion: patient interest
May be unusual but it was in patient best inerrst to scan as high risk group
Agreed
Dropped gall stone and abscess
Saw radiologist and discussed that it was an interesting case
Presented at handover
Shows; sensitive, constructive discussion putting patient interest first, civil, build team work and find shared learning
Duty of candour
E: nurse told me she gave medication to wrong patient. Allergic
R: role patient safety, DoC, staff well being
S: mild allergic reaction, no harm
DoC, DATIX
Immediate risk assessment
Departmental learning
similar name, same bay and confused
Moved patient, comforted staff
Reminder separate pt similar names
at handover, CG, email
Conflict patient
Example conflict with family of incapacitated patient. demonstrates good my experience and skills
Functional seizures intermittent
Family anxious demanding treatment
The ole: patient safety and de-escalation
Sensitive discussion
Explained diagnosis and that treatment for epilepsy could harm
De escalate
Notes: known functional seizures, multiple attendances with unwarranted ix and Tx
PSP:
Scope of developing digital technologies
EPR for PRU
- designed data capture fields
- performance and impact data
- data for QIP and M+M
Changes to digital tracking system
- remove ram and front cards; all digital tracking and allocation; SOP
Radiology request changes
- super user; train others
M&M
E: Established M+M for PRU
R: role is
- Feedback to clinicians involved
- Create learning outcomes that are shared to the whole team
- Supervise Registrar who presents cases and data (delegation enables training and allows me to be more productive)
O:
Positive feedback from clinicians
Provides governance of care
Ensure safety and promote good practice
(Also discuss cases of good care; Greatix)