Feedly

Question 1

How many users does Feedly have?

Answer 1

8 million + following 40+ million feeds

Question 2

What are major themes that Feedly is passionate about?

Answer 2

1. Open Web
2. the Power of Personalization
3. and Mission: to connect people to the ideas and information that matters to them

Question 3

How many paying subscribers are there?

Answer 3

60,000 : or 3/4 of 1%

Question 4

Recent announcement?

Answer 4

Team/Business version of Feedly
Demand has been huge
Working on scaling the team to respond to level of interest

Question 5

How is Feedly different from other RSS Providers?

Answer 5

1.Design 2.Ease of Use and 3.Technology

**Arthur redesigning Feedly incorporated Material Design (new visual language introduced by Android)

Question 6

Feedly’s core values?

Answer 6

“Passion for learning/growth mindset” (Carol Dweck linked, refers to your self view as flexible vs growth oriented impacting self esteem, performance, etc)

“Design like you are right, listen like you are wrong”

“See opportunity in crisis”

Question 7

Company Process?

Answer 7

Monthly development process, open discussion, high autonomy for each member of team, described as a “flat organization”.

Question 8

Locations?

Answer 8

Palo Alto & San Francisco offices

Question 9

During my first year I would….

Answer 9

1. Help thousands of interesting users
2. Improve/Enhance toolkit (tutorials, knowledge base, Helpscout)
3. Work closely with the product team to improve feedly (via user feedback, I am voice of the user)
4. Contribute to a culture centered around doing what’s right for the user.

Question 10

Hold old is Feedly?

Answer 10

6 years

Question 11

Point of Skype meeting?

Answer 11

Get to know each other. Follow up meeting delves further into customer service experience. Process ends with 3 short meetings with different members of team to focus on culture fit.

Question 12

Expectations for Customer Support job (from Edwin)?

Answer 12

1. Answer all Pro questions (figure out how to spot VIP)
2. Answer twitter, FB, google+
3. Respond to Android/iOS ratings (Apple operating system)
4. Create one tutorial per week (1st month = reorganization)
5. Always respond within 24 hours
6. Avg response time for Pro tix should decrease each month
7. In future users will rate responses (unclear), rating should improve monthly.

Question 13

Online Concerns in reviews:

Answer 13

1. Offline Capability
2. Over-Capacity error at log in
3. etc

Question 14

What is Evernote?

Answer 14

Cross-Platform app for note taking, organizing & archiving