Final

Question 1

Which conflict style is direct with emotional restraint?

Answer 1

Discussion Style

Question 2

Which conflict style is direct with emotional expressiveness?

Answer 2

Engagement Style

Question 3

Which conflict style is indirect with emotional restraint?

Answer 3

Accommodation Style

Question 4

Which conflict style is indirect with emotional expressiveness?

Answer 4

Dynamic Style

Question 5

Strengths of discussion style

Answer 5

1. Confronts problems
2. elaborates arguments
3. maintains calm atmosphere

Question 6

Weaknesses of discussion style

Answer 6

1. Difficulty in reading between the lines
2. Appears logical but unfeeling
3. Appears uncomfortable with emotional arguments

Question 7

Strengths of engagement style

Answer 7

1. provides detailed explanations, instructions, and information
2. Expresses opinions
3. Shows feelings

Question 8

Weaknesses of engagement style

Answer 8

1. Appears unconcerned with the views and feelings of others
2. Appears dominating and rude
3. Appears uncomfortable with viewpoints that are separated from emotion

Question 9

Strengths of accommodation style

Answer 9

1. considers alternative meanings to ambiguous messages
2. able to control emotional outbursts
3. Sensitive to feelings of the other party

Question 10

Weaknesses of accommodation style

Answer 10

1. Difficulty in voicing own opinion
2. Appears uncommitted and dishonest
3. Difficulty in providing elaborated explanations

Question 11

Strengths of dynamic style

Answer 11

1. Uses 3rd parties to gather information and resolve conflicts
2. Skilled at observing changes in nonverbal behavior
3. Comfortable with strong emotional displays

Question 12

Weaknesses of dynamic style

Answer 12

1. Rarely gets to the point
2. Appears unreasonable and devious
3. Appears “too emotional”

Question 13

5 types of interpersonal conflict

Answer 13

1. Affective conflict
2. Conflict of interest
3. Value conflict
4. Cognitive conflict
5. Goal conflict

Question 14

5 factors affecting conflict

Answer 14

1. Tight vs Loose culture
2. Ambiguity
3. Language issues
4. Individualist vs collectivist
5. facework

Question 15

Affective conflict?

Answer 15

When people are aware that their feelings and emotions are incompatible

Question 16

Conflict of interest?

Answer 16

when people disagree about a plan of action or have incompatible preferences for a course of action.
Or you can use the term “conflict of roles”

Question 17

Value conflict?

Answer 17

a difference in ideologies or values between relational conflict

Question 18

Cognitive conflict?

Answer 18

when people become aware that their thought processes or perceptions are in conflict

Question 19

Goal conflict?

Answer 19

when people disagree about a preferred outcome or end state.

Question 20

What is facework?

Answer 20

“Clusters of communicative behaviors that are used to enact self-face and to uphold, challenge/threaten, or support the other person’s face”

Question 21

What is the Face-Negotiation Theory?

Answer 21

1. Those from any culture practice face work whenever communicating
2. Face is problematic when identities are questioned
3. Differences in individualistic vs collectivist and small vs large power distance cultures profoundly shape face management

Question 22

What is the dual construct theory?

Answer 22

Implicit (unconscious) biases and explicit (conscious) biases are separate mental constructs

Question 23

What is the belief-based model theory?

Answer 23

Both explicit and implicit constructs are similar bc they both involve rational processes

Question 24

Explain rational processes

Answer 24

Rational processes involve statements about the relation between two elements. It’s not just an association. It’s more like a belief

Question 25

What are the forms of implicit bias?

Answer 25

1. Affinity bias 2. Confirmation bias 3. Anchor bias 4. Beauty bias 5. Halo effect 6. Horn effect 7. Name bias

Question 26

Affinity bias?

Answer 26

people give preference to others who are similar to themselves. aka similarity-attraction bias

Question 27

Confirmation bias?

Answer 27

tendency to look for pieces of information that support our pre-existing views and ignore data that contradicts our views

Question 28

Anchor bias?

Answer 28

when someone holds onto an initial, singular piece of information to make connections.

Question 28

Beauty bias?

Answer 28

people believe that attractive people are more successful, competent, and qualified

Question 29

Halo effect?

Answer 29

the tendency to place another person on a pedestal after learning something impressive about them

Question 30

Horn effect?

Answer 30

The tendency people have to view another person negatively after learning something unpleasant about them

Question 31

Name bias?

Answer 31

the tendency people have to judge and prefer people with certain types of names- Typically names that are of Anglo origin

Question 32

When does divergence occur?

Answer 32

When unconscious mental states are different from our consciously held mental states

Question 33

In research studies, asking subjects to explain their attitudes about a topic is a _____ measure, while having them make associations between two concepts is an ____ measure

Answer 33

1. direct 2. indirect

Question 34

The IAT is focused based on the ______ theory

Answer 34

Dual construct

Question 35

Define microagressions

Answer 35

the everyday, subtle, intentional- and oftentimes unintentional- interactions or behaviors that communicate some sort of bias towards marginalized groups. People who commit microaggressions might not be aware of them.

Question 36

What functions do nonverbal behaviors serve?

Answer 36

1. signal emotions, attitudes, physiological states, and other mental states 2. illustrate speech and regulate conversation 3. convey verbal messages

Question 37

Gestures?

Answer 37

Gestures are speech illustrators that are directly tied to speech and illustrate or highlight what is being said.

Question 38

Emblematic gestures/emblems?

Answer 38

Convey the equivalent of verbal meaning, are culture specific, may be gender specific

Question 39

What are the 7 universally consistent facial expressions?

Answer 39

1. anger 2. disgust 3. fear 4. happiness 5. sadness 6. surprise 7. contempt

Question 40

Haptics?

Answer 40

The perception and use of touch as communication

Question 41

Proxemics?

Answer 41

Seeking distance, arranging space to buffer oneself, or establish territories that are one's own to control