1
Q
definition of transformational leadership
A
the process where leaders and followers raise one another to higher levels of morality and performance
2
Q
what are some traits of a transformational leader (5)
A
- model for integrity and fairness
- clear goals
- high expectations
- encourage others - > inspire
- support and recognize
3
Q
what are examples of transformational leaders
A
- obama
- oprah
- mlk
- mandela
4
Q
transformational leaders
- focus on:
- use what for motivation
- are …..active
- effect what parts of maslow’s triangle
A
- focus on vision
- use charisma and enthusiasm to motivate
- proactive
- effect top 2 of maslow’s triangle, esteem and self-actualization
5
Q
transactional leaders
- focus on:
- use what for motivation
- are ……active
- effect what parts of maslow’s triangle
A
- focus on goals
- use rewards and punishment
- are reactive
- effect the bottom three, physiological, love and belonging, safety needs
6
Q
what are the 4Is of transformational leadership and what do they mean
A
idealized influence - model exemplary behavior that is aligned with organizational goals
inspirational motivation - communicates excellently and inspires others
intellectual stimulation - encourage people to be innovative, creative, think critically, and problem solve
individual consideration - challenge followers to higher levels of performance
7
Q
transformational leadership is correlated to what
A
high organizational performance
8
Q
what are 6 pros of transformational leadership
A
- ability to communicate new ideas
- balance long-term goals and short-term vision
- create good collaboration
- establish trust
- increase innovation and creativity
- happy employees
9
Q
what are 4 cons of transformational leadership
A
- does not work in burocratic structures
- potential for employees to drop the ball
- lose focus on immediate needs
- not good fit for employees needing guidance and supervision
10
Q
define the abilities and effects of charisma in charismatic leadership
A
- ability to persuade and hold attention and make others voluntarily want to follow
- ability to temporarily suspend one’s rational evaluation
11
Q
what are 3 components of charisma and what do they mean
A
power - confidence
presence - keeping attention
warmth - creation of a connection and making others feel safe
12
Q
in charismatic leadership, persuasion can work as well as….
A
direct rewards
13
Q
what are 6 traits of a charismatic leader
A
- great communication and story telling
- polished presence
- confident
- empathetic
- clarity of vision
- control, dominant, and risk-taker
14
Q
what do followers of charismatic leaders support them on
A
support them on the basis of their views aligning, not out of fear
15
Q
what are 8 negative characteristics of charismatic leadership
A
- great communication can hide intentions
- others partaking in critical thinking is seen as betrayal
- hard headed
- arrogant and overconfident
- focuses on one single danger and derails focus from other things
- wont tolerate other’s charisma
- demands obedience
- may not be competent
16
Q
describe the awestruck effect
A
when charismatic leadership suppresses emotional expression, by intensifying emotions and limiting cognitive ability
17
Q
dark leaders are prone to thinking what
A
that they have the right to something
18
Q
does abusive leadership have a trickle down effect
A
yes
19
Q
what kind of disruption in the workplace happens in dark leadership
A
- lower productivity
- higher stress
- higher turnover
20
Q
what are 6 examples of toxic culture
A
- more complaints than action
- only measurable results matter
- personal benefit before collective good
- stubbornness
- high anxiety and stress
- fear of boss is motivation
21
Q
how does abusive leadership happen (8)
A
- through maintaining power
- destabilization tactics
- making it personal
- isolating people
- moral disengagement (how its excused)
- charisma, intimidation and politics
- kiss up, kick down
- emotional outbursts
22
Q
Machiavellian and manipulative behavior trickles down from leaders, why does this happen
A
followers act in a similar way because they see it as a way to fulfill their workplace duties
23
Q
define bandura’s social learning
A
new behavior is learned by observing and imitating others, including learning abusive leadership
24
Q
what are the 4 aspects of banduras social learning
A
- observing
- internalizing
- imitating
- feedback - continue to do because of positive feedback loop
25
is destructive/abusive leadership sustainable in the long term
no
26
5 ways to combat abusive leadership
- know company policy
- validate observations with others
- documentation of issues
- have an exit strategy
- reach out to HR and family
27
in abusive leadership scenarios prevention is key. if it is too late, someone external to the organization must come in and do 3 actions
- disrupt behaviour
- retrain behaviour
- reinforce bahaviour
28
describe gamesmanship
- when winning is prioritized above all else
- encourages athletes to get a competitive edge no matter what
- disregards the safety and well being of others
- only cheating if you get caught
29
describe sportsmanship
- emphasize fair play, respect, integrity, and adherence to the rules
- consideration for opponents well being
30
what are the 4 components of ethics in spor
- fairness
- integrity
- responsibility
- respect
31
what is sport theoretically support to teach
- character-building
- strategic and analytical thinking
- leadership
- goal-setting
- risk-taking
32
what is attribution error
We think other people's actions are intentionally bad, but when we do it, we justify our actions as having good intentions
33
what are the 4 foundations in healthcare and what do they mean
- autonomy - obtain wishes of patient so that their autonomy is protected
- beneficence - seek the act that is the best for the patient
- justice - navigate with due care to determine the limits of healthcare
- non-maleficent - identify harm and determine how to avoid it
34
what is healthcare inherently about
it is about doing no harm and having the patient's best interests in mind
35
was the free samples given to patients ethical knowing they would not be able to afford them after? why or why not
it was ethical
because these free sample could be the cure that the patients are looking for - denying this free sample is taking away their chance of finding the cure
furthermore, if people need it to live, the will find way to pay for it
36
are large gifts allowed for healthcare professionals
no, guidelines say that big gifts are conflicts of interest and places a threshold on small gifts
37
even if gifts are small, are they any relevant in decision making
yes, evidence shows that even gifts of negligible value can influence the behavior of the recipient in ways that the recipient does not always recognize
38
what is change management
it is the upfront thinking and planning on how change will happen
39
what are 5 examples of change management
how will this change effect the people and organization
what are the pros and cons of this change
what must be done to prepare for the change
how will this change be perceived by outsiders
identify the issue that we are to change
40
what is management of change
managing the progress of the change from one thing to another
41
what is the IT example of management of change
going from one system to another
- need checklists
- need to make backups
- utelizing assets prooperly and efficiently
- being on time for dealines
42
what are the 3 reasons change is hard organizationally
- timing of knowledge (lack of internal momentum)
- lack of knowledge
- poor track record
43
what are 5 aspects of resistance to change
- anticipation of a loss (SCARF)
- skepticism over intentions
- uncertain about what to do
- allegiance towards what is to change
- vested interest in status quo
44
what are hte parts of the SCARF model
Status
Certainty
Autonomy
Reliability
Fairness
45
what are the parts of aristotle's triple filter
- is it true
- is it important
- is it useful
46
what are 7 positives of ethical leadership
- lower turnover
- lower internal conflict
- lower stress
- more innovation
- higher brand reputation
- higher talent attraction and retention
- higher financial returns
47
what are two things that ethical leadership creates
sustained value and performance
48
is trust neccessary for transactinal relations
yes
49
trust ___________ required for commitment
is
50
commitment ___________ required for trust
is not
51
define the psychological contract
a personal belief about mutual obligations between an individual and an organization
52
what can servant leadership be described as
when a leader has the natural feeling of wanting to serve otheres
53
what are 5 characteristics of servant leadership
- great listening
- empathy
- ability to develop followers
- emotional intelligence
- persuasive
54
(Servant vs Traditional)
In Servant leadership
- focuses on ________ and __________ the team
- measures success by ___________ and ____________
- listens or speaks more?
- power is ___________
- serving and empowering
- growth and development of followers
- listens more
- shared in a flatter structure
55
(Servant vs Traditional)
In tradition leadership
- focuses on ________
- measures success by ___________
- listens or speaks more?
- power is ___________
- improving the business
- output
- speaks more
- power is held in the hands of the leader and there is a strict hierarchy
56
what are 3 pros of servant leadership
- good to be utilized in service industry or non-for profit
- there is a focus on physical and emotional needs
- fosters skill and career development
57
what are 3 cons of servant leadership
- requires significant buy in from management and employees
- relies heavily on empathy of managers and ethics of business
- the entire thing can be ruined by one bad apple
58
is a good follower as important as a good leader? what does a follower influence
yes it is
they influences sustainability and health of the team
59
what are 3 tangible results from having great followers
- better results
- improved productivity
- increased teamwork
60
what are 5 traits of a great follower
- accountable
- sense of urgency/self-starter
- provides great recommendations
- good communicators
- strong work ethic and attention to detail
61
what is the difference between emergence and effective leader
emergent leader is who has the traits to become a leader, while effective leader is who does leadership well
62
what are the 5 emergent traits of leadership
Open to experiences
Conscientiousness
Extrovertism
Agreeableness - not too much
Neuroticism (low) -> emotional stability (high)
63
what are 3 aspects of a great leader? are these found in all leaders?
- excellent communicator
- have a vision and a mission
- has power to motivate and get people involved
64
what are 5 practices of exemplary leadership
- model the way
- inspire shared vision
- challenge the process
- enable others to act
- encourage the heart
65
what are three examples of exemplary leaders that we discussed in class and what did they say/do
anita roddick - leadership is communication
benioff (Salesforce CEO) - donate 1% profits, 1% company equity, 1% of employees time
Dolly Parton - helped others as others helped her
66
what sort of leader was MLK predominantly
a servant leader
67
describe banduras moral disengagement and why is it done
a cognitive process in which a person separates their moral standards from their actions
this is what people do to justify doing bad things and to not feel guilty
68
what are the 4 types of moral disengagement and what do they mean
moral justification - action was for the greater good
diffusion of responsibility - spreading the blame
minimize injurious consequences - "not a big deal"
dehumanize the victim - victim deserved it
69
what does developing great listening skills do for you
makes you an asset because you can start putting the pieces together
70
what are 4 components of active listening
- open to hearing
- closed for focusing
- be in the moment
- ask questions to clarify
71
describe the appreciative method
- as questions in a way that facilitates a discussion
- dialogue builds trust
72
what are two examples of appreciative questions
- "any things that you would have done differently"
- "any recommendations for future projects"
73
described the investigative approach
- a structured top-down approach
- requires high effort to get information out
74
what are 2 examples of investigative questions
- "what was wrong with this project"
- "what were your learnings"
75
what are the three types of feedback
- appreciative
- coaching
- evaluation
76
describe appreciative feedback
recognition and reward for meeting or exceeding standards
used to motivate
77
describe coaching approach
help individuals better their performance by identifying opportunities
used to support improvements
78
describe evaluation approach
measure individuals based on a set standard
used as a reality check
79
what did we learn during the simulatio
that context is everything.
was tested through having the same $ amount but placed in different scenarios
80
what are 3 reasons why forgiveness is important
- gives you chance to grow relationship
- gives you closure
- stops you from dragging it your entire life
81
define Ethical Leadership
Leadership that involves demonstrating behaviors associated with ethics, creating sustained value and performance.
82
destructive leadership is related to the following behaviours
- poor attitudes towards leadership
- counterproductive work behaviors
- resistance to the leader.
83
what are the 7 steps to analyzing a case
- 5Ws
- what is the organizational structure
- what are the key legal, ethical, moral issues
- what is the severity of the impact
- what theories and frameworks are applicable
- what are the recommendations and alternatives
- how is it implemented, is it feasible and what are drawbacks
453-2
flashcards
Decks in class (6)
# Cards
