Human Performance LOs Flashcards

(354 cards)

1
Q

What 3 things is Pilot Competence a blend of?

A

Knowledge, skills, attitudes

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2
Q

What are the 8 ICAO core competencies?

A

Application of Procedures

Communication

Flight Path Management with Automation

Manual Flight Path Management

Leadership and Teamwork

Problem Solving and Decision Making

Situational Awareness

Workload Management

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3
Q

What is the “Sensory Threshold”?

A

The threshold above which the intensity of a stimulus is sufficient to generate a response in the organism.

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4
Q

What is “Sensory Adaption”?

A

A decrease in the physiological response as a result of repeated exposure to a stimulus.

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5
Q

What is “Sensory Habituation” and where does it take place?

A

Where sensory signals trigger progressively smaller responses in the brain.

Takes place in the CNS.

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6
Q

What lasts longer, “Habituation” or “Sensory Adaption” and why?

A

Habituation because it is not dependent upon short-term physiological changes.

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7
Q

What may happen if you become habituated to a stimulus?

A

You may no longer notice it.

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8
Q

What are the 3 major components of the circulatory system?

A

Heart, arteries, veins

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9
Q

What do the heart, arteries, and veins do?

A

Heart pumps blood around the body.

Arteries carry oxygenated blood from the heart to organs and tissues.

Veins carry deoxygenated blood from organs and tissues.

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10
Q

How is cardiac output defined?

A

Heart rate x stroke volume

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11
Q

What is the normal heart rate and cardiac output for an adult.

A

70BPM

5.2 litres per minute

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12
Q

What is systolic blood pressure?

A

Blood pressure measured when heart muscle contracts.

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13
Q

What is diastolic blood pressure?

A

The pressure measured when the heart muscle relaxes. BP lowest here.

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14
Q

What is BP measured in and what is a normal reading for a young, healthy adult. What does each number mean?

A

mmHg, 120/80

First number is systolic, second diastolic.

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15
Q

What are the 4 main constituents of blood and what do they do?

A

Red blood cells carry oxygen

White blood cells fight infection

Platelets repair damage

Plasma provides transporting fluid medium

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16
Q

What is the purpose of haemoglobin?

A

Greatly increase the oxygen-carrying capability of RBCs.

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17
Q

What is anaemia? Give 5 causes.

A

Lack of RBCs or haemoglobin, or both.

Causes: iron deficiency, illness, loss of blood from injury or other sources such as ulcers, abnormal haemoglobin causing deformed RBCs that block arteries.

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18
Q

What are hyper/hypotension

A

Hyper: high BP
Hypo: low BP

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19
Q

How does hypertension affect blood vessel and heart muscle?

A

Thickening and reduced strength of heart muscle.

Thickening and narrowing of blood vessel.

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20
Q

What 4 things can hypotension cause?

A

Dizziness, shortness of breath, fainting, coma.

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21
Q

What 10 things can cause hypertension?

A

Smoking, obese, salt, alcohol, age, hereditary factors, stress, certain oral contraceptive, lack of exercise, certain medical conditions.

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22
Q

How may hypertension be correctable? 2 ways

A

Drugs and addressing root causes

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23
Q

What does hypertension significantly increase the risk of?

A

Stroke

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24
Q

What is angina?

A

Progressive narrowing of coronary arteries. Causes shortness of breath and chest pain when exercises.

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25
What is a heart attack? What 5 symptoms can it cause and what else can it lead to?
Complete blockage of coronary arteries. Intense chest pain, crushing sensation in chest, high pulse rate, pale pallor, sweating. Can cause complete cardiac arrest.
26
What are 5 major risk factors for coronary heart disease?
Hypertension, high cholesterol, obesity, smoking, lack of exercise.
27
What 5 ways does exercising help reduce the risk of coronary heart disease?
Strengthens heart muscle, improves circulation, increases number of RBCs, improves blood flow, reduces BP.
28
Through which 7 ways can heart rate increase?
Exercise, emotional arousal, digesting food, age, temperature, lack of fitness, illness.
29
What does histotoxic hypoxia result from? Where may it be of concern? Through which 2 things can it occur?
Results from an interference with the tissues ability to utilise a normal oxygen supply for oxidative processes. It may be a concern in crash survivability, and may arise from certain biochemical disorders as well as poisoning: chronic alcohol abuse, drug misuse, poison.
30
What are the. 3 main components of the respiratory system? What are 2 additional components that also important, and what 2 things do they both do?
Trachea, lungs, pulmonary artery. Heart and blood, which transport oxygen around the body and carry CO2 back to the lungs.
31
What is the purpose of the trachea?
Carry air from nose or mouth to lungs
32
What is the purpose of lungs?
Absorb oxygen from inspired air and expel CO2 in expired air
33
What happens to the volume percentage of the gases in ambient air as altitude increases (within operating altitudes of all aircraft)?
Stays the same.
34
What is hypoxia? Think tissues.
Insufficient oxygen to support the metabolism of tissues.
35
What is hypoxic hypoxia caused by? What’s the most common cause and what is this associated with?
Low saturation levels of oxygen in the blood. Cause: low partial pressure of atmospheric oxygen associated with high altitude.
36
What is anaemic hypoxia caused by? 2 most common causes?
Reduced ability of blood to carry oxygen. Carbon monoxide poisoning or insufficient haemoglobin in RBCs
37
What are the 10 symptoms of hypoxia? IIII CHELDS IE; Impaired… (x2); Increased…; CHLDS.
Irritability or euphoria, impaired judgement, headache, cyanosis, increased breathing rate, impaired vision, drowsiness, slurred speech, loss of consciousness.
38
Up to what altitude can healthy individuals compensate for hypoxic hypoxia up to?
10,000ft-12,000ft
39
What are the 3 physiological thresholds for hypoxia?
Reaction threshold 7000ft Disturbance threshold 10-12000ft Critical threshold 22000 ft
40
When might short term memory be affected (altitude)?
Above 12000 ft
41
What is the time of useful consciousness and what’s another name for it? EPT
Effective performance time Period available to individuals after being deprived of oxygen during which they are still aware of their environment and capable of controlling their actions
42
4 different TUCs for seated person at rest
30 mins 20000ft 1-2 mins 30000ft 30-90 secs 35000ft 15-20 secs 40000ft
43
Which 6 factors affect severity of hypoxia symptoms? (SB)
Rapidness of onset of hypoxic conditions Severity of hypoxic conditions Level of physical activity Smoking Body weight Individual’s health
44
What is hyperventilation?
State of breathing faster and/or deeper than is necessary for the body’s current demand of oxygen.
45
What determines respiration rate? What occurs when hyperventilation occurs?
Blood CO2 levels. Blood CO2 level falls significantly
46
Through which 2 ways can hyperventilation be caused deliberately? Through which other two (related) ways can it be caused? Through which two ways are the causes classified?
Stress and anxiety. Brain injury and strokes. Psychological and physiological.
47
What are the five main signs of hyperventilation? RT HIF
Rapid breathing rate, tingling or dizziness, hot or cold flushes, impaired performance, fainting.
48
What 4 ways can hyperventilation be stopped?
Breath slowly. Hold one opening of the mouth or nose closed. Speak loudly. Breath into paper bag. This increases level of blood CO2.
49
What are the 9 terms associated with lung volume that must be remembered? TRIFE RIVV
50
What is the rate and depth of breathing controlled by? When might one get an urge to breathe in?
Sensing the level of CO2 in the blood. Excessive CO2.
51
What is external respiration?
Air molecules are drawn into the lungs by the action of the diaphragm muscle. Molecules of nitrogen and oxygen and other trace gases diffuse across the very thin membranes in the alveoli and enter bloodstream. Only oxygen molecules then attach to haemoglobin in the RBCs.
52
What is internal respiration?
Breathing out Each cell in the body receives oxygen molecules which diffuse from the bloodstream and fluid surrounding the cells across the cell membrane. The byproduct of cell metabolism (converting food into energy) is CO2. CO2 molecules diffuse across the cell membrane into the bloodstream. They are carried back to lungs where they diffuse across alveoli membranes and expelled to atmosphere by breathing out.
53
How is the amount of oxygen attached to haemoglobin measured? What is this value in normal healthy humans? How does the oxygen saturation level vary with altitude?
Oxygen saturation level. 98%. Holds steady until 7000ft, then decreases.
54
What is the upper limit of cabin altitude and why?
8000ft by regulation. Protects pax. and crew against hypoxia and decompression sickness.
55
What 4 things must be remembered in the event of a cabin depressurisation event?
Oxygen mask on Emergency descent Land ASAP Don’t fly for 24hrs (decompression sickness precautions)
56
What are the 3 (5) structures of the eye directly associated with vision?
Cornea, lens, retina (Containing rods and cones)
57
What does the optic nerve do?
Carries sensory information from the retina to the visual cortex
58
Explain how the cornea and lens work together, what the lens does, and what rods and cones do.
Cornea and lens together focus light into eye and onto retina. Lens fine-tunes focus. Rods and cones embedded in retina detect black and white and colour respectively.
59
How does the iris perform its function?
Function is to control the amount of light entering the eye Contracts and expands rapidly to do this
60
Where are cones concentrated and what do they allow to be seen? What about rods?
Cones (colour vision) concentrated around central part of retina, fovea. Rods (for black and white, sensitive vision) concentrated more densely in the peripheral parts of the retina.
61
What is accommodation in relation to eyes?
Contraction and relaxation of ciliary muscles which changes the shape, thus focal point, of lens.
62
What is the fovea a part of? What is it most densely packed with? When is it used?
Central part of retina Most densely packed with cones Used when eye is attending to a visual stimulus to focus object onto fovea
63
What is visual acuity? What product is it analogous to? Where is VA highest and why?
Resolving power of retina, ability to discern small details. Analogous to resolution in digital camera. Highest in fovea (densest concentration of receptors)
64
What is central vision and what provides it? What is peripheral vision and what provides it?
Central: part of visual field provided by fovea, primarily by cones. Peripheral: vision at edges of visual field. Provided by rods.
65
What happens to visual acuity at night and why?
Degrades, cones are relatively insensitive, leaving rods to be responsible for night vision.
66
Apart from night, what other 5 things can degrade visual acuity? SHAC D
Smoking, hypoxia, age, cataracts, damage to retina.
67
What is lookout reliant upon, what happens when the object of interest (threat) is spotted?
Reliant on highly sensitive motion-detection capability of peripheral vision, which catches one’s attention. Threat then examined in detail by turning head and eyes to focus object on fovea.
68
Compare sensitivity between rods and cones. How can you optimise night vision?
Rods more sensitive. At night, look slightly off centre at very dim objects to make them out. If you look direct,y at them, image falls on less sensitive cones.
69
Effect of hypoxia on vision. At what altitude can this occur? When is it most noticeable?
Reduces 5000ft At night
70
How long does it take to adjust to bright light from darkness and why?
10 seconds Iris in eye needs to contract
71
What happens to neurons in retina in dark conditions? What is this called?
Become physiologically more sensitive to stimuli. Increased sensitivity lowers the threshold for detecting stimuli. Dark adaptation.
72
How long do i. Cones and ii. Rods take to adapt to dark?
9 mins i 30 mins ii
73
What is colour blindness?
The inability to detect, or distinguish between, some colours.
74
What is monocular vision? What is lacking? What is not possible? How can far-field depth perception be retained?
One-eyed vision lacking stereoscopic cues. Near-field depth perception not possible. Non-stereoscopic cues give far-field depth perception.
75
How is stereoscopic vision obtained?
Because of the very slight difference in perspective between one eye and the other.
76
Through which 4 stereoscopic cues is depth perception obtained from in normal vision? When is depth perception most important?
Colour, contrast, relative size, relative motion. Final stages of approach and flare.
77
In monocular vision, through which 4 things can depth perception be cued from?
Colour, contrast, relative size, relative motion.
78
What do sunglasses prevent?
Damage to the retina, caused by high-energy blue or UV light.
79
Why are not polarising sunglasses a good idea?
Make polarised cockpit display units unreadable.
80
What is myopia and how is it corrected?
Short-sightedness (inability to focus on distant objects). Point of focus ahead of retina, so concave lenses used to move it back.
81
What is hyperopia, and another name for it, and how is it corrected?
Hypermetropia Inability to focus on near objects. Convex lense to bring focal point from behind retina, forward onto retina.
82
What is astigmatism and what does it cause?
Slight imperfections of the curve of the cornea or lens. Causes slight variations in optical power between one area of cornea or lens and another.
83
What is presbyopia?
Age-related long sightedness caused by reduction in elasticity of the lens.
84
What are cataracts?
Clouding of the lenses of the eye.
85
What is glaucoma and what does it lead to?
High internal eye pressure leading to irreversible damage to the retina.
86
What can flash blindness be caused by and how can its effects be reduced?
Caused by nearby lightning. Reduced by turning up cockpit lighting to maximum brightness.
87
How can contact lenses be dangerous when in flight?
Can damage cornea because of slightly hypoxic conditions.
88
What must glasses correct vision to i. In either eye ii. Overall? What must be carried?
No worse than 6/9 in either eye No worse than 6/6 overall Must carry a spare pair
89
How is the eyes’ blind spot created? What’s a risk of this blind spot?
Exit point on retina for all sensory nerves creates a blind spot. If traffic on a collision course happens to fall on blind spot, won’t see it.
90
What are the three major sections of the ear and each of their roles?
Outer ear: channel sound to the eardrum Middle ear: transmit vibrations of ear drum to fluid in inner ear Inner ear: translate fluid vibrations into electrical auditory nerve signals
91
What are the two constituents of the inner ear and what do they do?
Cochlea: translates fluid vibrations into into auditory signals Balance organ (vestibular apparatus): detects linear and angular accelerations
92
What are the three main causes of hearing loss? (Special names)
Conductive deafness: problems of the middle ear Noise induced hearing loss (NIHL): prolonged exposure to a loud noise (90dB) or single exposure to a very loud noise Presbycusis: age related hearing loss
93
What are two sources of NIHL on the apron and what is a precaution?
Jet engines Props Failure to wear protection leads to NIHL
94
What should be worn when in the vicinity of a running engine?
Ear defenders
95
What are the three main elements of the vestibular system?
Three semi-circular canals to detect angular accelerations Utricle to detect linear, horizontal accelerations (gravity) Saccule to detect linear, vertical accelerations
96
What do the utricle and saccule detect in accelerated flight? What is accelerated flight?
Accelerated flight is flight in positive or negative g They detect accelerations caused by g or any other component of acceleration caused by gravity
97
How are electrical signals created in the inner ear after angular accelerations?
Semi-circular canals contain fluid which moves when subjected to an angular acceleration Hairs in the canals are bent by fluid movement This creates electrical signals which are interpreted by the brain as angular accelerations
98
What is air sickness and how is it caused?
The name given to motion sickness caused by flight Caused by a disagreement between acceleration detected by the vestibular system and accelerations and orientation detected by the eyes
99
What two things does air sickness typically cause?
Dizziness and vomiting
100
Best countermeasure to get rid of motion sickness?
Restore straight, level, unaccelerated flight, and look steadily on the visual horizon.
101
What are the otoliths?
Saccule and utricle In accelerated flight detect accelerations caused by g, as well as any component of acceleration caused by gravity.
102
What is the role of the circadian rhythm?
To prepare the body, depending on the time of day, for rest or for action, for fasting or for feeding.
103
What 6 bodily functions does the circadian rhythm alter? TBR HEO
Base levels of body temperature, blood pressure, respiration rate, hormone, enzyme, and organ functions.
104
Which of the bodily function modifications made by the circadian rhythm does EASA believe has the most significant implication for sleep?
Body temperature
105
What does the circadian rhythm operate on, and what is this regulated by?
Operates on a 24 hour “internal clock”, regulated by environmental cues, “zeitgebers”.
106
What is a free-running circadian rhythm? What does this operate on, and what’s the average time period?
A circadian rhythm without environmental cues to reset it. Operates on a 24-28 hour cycle, averaging 25.
107
When does an individual experience the best quality sleep?
Inside their WOCL (window of circadian low)
108
When do individuals perform at their worse (in relation to the circadian rhythm)?
When trying to work during their WOCL.
109
What are the 5 stages of sleep?
Drowsiness Light sleep Moderate to deep sleep Deep (slow-wave) sleep REM
110
How do we cycle through sleep cycles through the night?
We progressive cycle through them, repeating the cycles at a steadily increasing rate.
111
What may appear to be happening during REM sleep? What is actually happening?
Sleeper may appear to be sleeping lightly due to rapid eye movement. In fact the REM sleeper is sleeping more deeply than in other phases.
112
What 4 processes does sleep allow to occur?
Rest the brain Clean the brain of buildup of plaques Assists in laying down memories Refreshes cognitive functions
113
What builds up if deprived of sleep, how is this satisfied?
Sleep deficit Satisfied by one or more longer periods of sleep to catch up
114
What 4 things does a lack of sleep increase the risk of? DILS
Degradation of physical and mental performance Loss of concentration Slower reaction time Increased risk of accidents
115
When does circadian dysrhythmia occur? What does it result in, and what is this a key feature of?
When the normal pattern of sleeping and waking is disrupted Results in the individual trying to work during the circadian low / sleep in circadian high Key feature of jet lag
116
Explain sleep debits and credits
+2 points for every hour asleep -1 point for every hour awake Maximum credits 16 (8hours)
117
Explain the time zone adjustment technique
<24 hours in new zone: maintain home time 24 hours in new zone: short nap after arriving. Longer sleep before next duty period >24 hours in new zone: adjust to new zone ASAP
118
Which jet lag results in significantly greater circadian dysrhythmia?
Eastbound travel
119
During what do the majority of industry accidents take place in? Why?
During individuals’ WOCL (window of circadian low) Operating in WOCL decreases ability to remain vigilant and reduces overall performance.
120
4 jet lag hacks
Avoid sleep during new zone’s day Expose yourself to sunlight in the morning Avoid mentally stimulating activity before bed time Avoid alcohol
121
Most important zeitgeber
Daylight
122
What is the cause of decompression sickness?
Nitrogen gas dissolved in the blood coming out of solution in low ambient pressure conditions and then forming small gas bubbles which block blood vessels.
123
Through which 3 measures can DCS be avoided?
Avoiding flights with cabin altitudes >18000ft Maintaining cabin pressure <8000ft during high altitude flight Breathing 100% oxygen for 30 minutes before and during flight
124
What are THE 4 symptoms of decompression sickness?
The bends: aches and pains in the joints The creeps: sensation of ants crawling under the skin The chokes: choking sensation The staggers: disturbances in walking
125
What activity increases the risk of decompression sickness and why? What are 2 examples of this in which you must not fly after?
Scuba diving, but not snorkelling, significantly increases the risk of DCS because the high pressure air forces more nitrogen into the blood stream. Do not fly within: 12 hours of shallow diving using compressed air 24 hours of diving >30ft using compressed air
126
How is decompression sickness treated? When do the mild symptoms disappear?
By putting the individual into a high pressure chamber to force nitrogen back into solution. Mild symptoms disappear when you descend.
127
When are linear accelerations experienced in an aircraft?
When the aircraft increases or decreases its airspeed.
128
When are angular accelerations (g) experienced in an aircraft?
When the aircraft is pitching nose up or nose down
129
What axis of rotations is associated with angular accelerations? What does pitching up cause in terms of blood flow?
Z axis Blood circulation to the head is reduced so blood pools in legs
130
Which 3 things does the effects of positive g on the body depend on?
Magnitude Duration Speed of onset
131
What are the seven effects of positive G?
Sensation of heaviness, skin on face being pulled down, progressive loss of vision, sense of fatigue and drowsiness, difficulty breathing, all vision lost (blackout), G-LOC.
132
How is carbon monoxide produced?
Incomplete combustion of fuel
133
What is a key property of carbon monoxide and what does this prevent?
Binds readily to haemoglobin (RBCs), preventing breathable oxygen from being absorbed and transported to tissues and organs.
134
4 CO countermeasures?
Immediately close hit air vents Turn off cabin heating Open cabin windows Land ASAP
135
7 symptoms of CO poisoning?
Headache, dizziness, flu symptoms, nausea, abdominal pain, sore throat, dry cough
136
4 symptoms of PROLONGED exposure to CO? BLMD (think colour)
Bright pink skin, mental confusion, loss of consciousness, death
137
3 atmospheric high altitude threats?
Greater conc. ozone (some aircraft fitted with ozone removers) Cosmic radiation High intensity UV light
138
What can exposure to high intensity UV light cause? What can exposure to cosmic radiation cause?
Cataracts Damage DNA
139
What is high relative humidity in the atmosphere mostly associated with? How do the levels of RH in atmosphere compare with on pressurised aircraft?
High ambient temperature Much lower on aircraft
140
What does low RH cause (4)? 3 remedies?
Spurious thirst, dry eyes, dry skin, dry mucus membranes Drink plenty, eye drops, aqueous cream
141
What does the Eustachian tube do?
Equalises pressure in middle ear with ambient
142
What is barotrauma and 4 types?
Injury caused by air pressure Otic: blocked Eustachian tube causes pressure difference between middle ear and ambient, causing pressure on ear drum Sinus: blocked sinuses cause pressure build up in sinus passages. Intense pain in face and forehead. Aerodontalgia: trapped gas under fillings cause intense toothache Gastroenteritis: trapped gas in stomach or bowel causes intense abdominal pain
143
During which phase of flight can optic barotrauma be worst and why?
Descent Relatively high pressure at entrance to Eustachian tube (back of throat) can cause it to close
144
How can middle ear pressure be equalised with ambient and when should this be done? How can you alleviate other forms of barotrauma symptoms?
Valsalva technique during climb / descent Reduce or temporarily stop rate of climb of descent to alleviate other symptoms
145
What does a cold or flu significantly increase the risk of ? What doesn’t it affect the risk of?
Sinus / otic Barotrauma Aerodontalgia
146
Most common cause of inflight incapacitation in flight crew?
Gastrointestinal upsets
147
When is incapacitation most dangerous? (Onset)
When its onset is insidious
148
What is the most important issue regarding an incapacitated pilot?
Make sure that no part of their body is interfering with aircraft controls
149
How can you help prevent a pilot’s body from interfering with aircraft controls when incapacitated?
Ask a member of cabin crew for help moving them
150
9 hazardous materials in an aircraft? HFAH BESP C (4 fluids, 2 solid materials, 2 gases, 1 acid-related item)
Hydraulic oil Fuels Anti ice fluid Halon fire extinguishers Batteries Exhaust gases Solvents and degreasers Plastics in cabin and insulation (toxic fumes when heated or burning) Composite materials (when damaged)
151
Why can fumes spread rapidly from source throughout cabin? Which type of fumes can degrade pilot performance and what can this lead to? What 5 actions should you follow?
Due to design of AC system Noxious fumes, leading to incapacitation 1. Oxygen masks 2. Select 100% as soon as fumes suspected 3. Emergency descent. 4. Consider depressurising when safe and opening DV windows 5. Land ASAP
152
When should you seek medical advice from an AME or AMC (aeromedical centre)? X3
If admitted to hospital or clinic Undergo surgical operation or invasive procedure Regularly use medication
153
What effect can the in - flight environment have on symptoms that are minor on the ground?
Increase severity of
154
What is fatigue? What are the 2 types?
Tiredness, in aviation, most commonly used to describe mental tiredness. Short-term: caused by temporary lack of sleep or period of intense work Chronic: deep seated tiredness caused by continuous exposure to jet lag
155
7 symptoms of chronic fatigue. A PRD IMW (memory, reaction, concentration)
A profound lack of energy and deep sense of tiredness Poor motor skills and increased reaction time Reduction in short term memory Difficulty in concentrating Increased number of mistakes when flying and/or making calculations Mood swings and depression Withdrawing from social inepteraction
156
What is the most effective countermeasure against fatigue?
Adequate periods of rest
157
What is FRMS?
Fatigue risk management system Data-driven means of continuously monitoring and managing fatigue-related safety risks, based upon scientific principles and knowledge as well as operational experience that aims to ensure relevant personnel are performing at adequate levels of alertness.
158
What is the primary cause of stomach upsets in most of the developing world?
Bacterially contaminated food and water
159
What 9 precautions exist against gastrointestinal upsets in developing countries?
Drink bottled water from sealed bottles Clean teeth using bottled water only Wash hands frequently Avoid ice in drinks and ice creams Avoids salad and buffet type meals Thoroughly wash fruit with bottled water before eating Eat freshly prepared hot food avoid re warmed food Boil water before drinking of cooking if no bottles Avoid shellfish
160
What are health risks in tropical climates a result of? X2
Insect and waterborne illnesses and lack of infrastructure for provision of clean drinking water
161
6 sources of incapacitation in tropical countries. LR PIPS (inc. 2 specific diseases) (a small animal ~)
Low hygiene standards Poor quality of water supply Insect borne diseases Parasitic worms Rabies and other diseases spread through animal contact STDs
162
5 tropical climate precautions (avoiding bites, malaria, insects, gastro upsets, STDs)
Cover exposed skin at dusk, dawn, nights to avoid bites Use anti malarial prophylactics Insect sprays Follow advise for avoiding gastrointestinal upsets Avoid risky sexual contact or use protection
163
Name 5 major infectious diseases.
Yellow fever, malaria, tuberculosis, polio, rabies
164
How are aircraft disinfected in certain regions and why?
By spraying in the cabin to avoid the risk of transporting disease carrying insects between regions
165
What is obesity? What are 7 harmful effects? (Disease, sleep, circulation)
A condition in which a person has excessive stores of fat. Coronary disease Diabetes Reduced ability to withstand g Problem with joints Circulatory problems Reduced ability to cope with hypoxia and DCS Sleep apnea
166
What are the major components of a healthy diet? X5
Water and healthy balance of protein, fats, carbs, vitamins and minerals.
167
How is hyperglycaemia avoided?
Eating meals at regular times
168
What major body processes rely on adequate hydration? Give 3 egs. FOH
All of them Free flowing circulation Oxygenation of corneas Healthy cell function
169
What is another name for type 2 diabetes and what are 4 risk factors? AHHB
Late onset Age and ethnicity Hereditary factors High blood pressure Body weight
170
3 problems associated with diabetes? Inc. 2 types of damage
Insulin resistance Vascular damage Neurological damage
171
Can you have a licence with diabetes?
No, licence disqualifier
172
What type of hazard is back pain for flight crew? What are 5 countermeasures?
Back pain, either generalised or the result of a slipped disk, is an occupational hazard Good sitting posture Using a lumbar support Keep self in good physical condition Inflight exercise Physiotherapy
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8 harmful effects of tobacco HELS RRPC
Heart attacks Strokes Lung disease Emphysema Reduced ability to resist hypoxia Reduced ability to withstand g forces Poorer night vision Cancer
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What is the recommended daily limit for caffeine intake and what may an excess cause x2?
250mg Cause over stimulation of CNS and degrade performance
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4 sources of caffeine
Coffee, tea, chocolate, energy drinks
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What is the EASA limit of blood alcohol level?
0.2g per litre (0.02%) Or national statutory limit, whichever lower
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7 effects of Alcohol?
Reduced ability to reason Reduced inhibitions and loss of. Self control Degraded vision Degraded balance Interrupted sleep patterns Increased risk of hypoxia Degraded performance due to interaction with other prescription or non prescription drugs
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What volume of alcohol is one unit equal to? At what rate does the body eliminate alcohol?
10ml pure 1 unit per hour
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10 early signs of alcoholism
Gulping the first drink Needing alcohol to feel good Continuing to drink well beyond the point when others have stopped Feeling of guilt about drinking Anger or irritability when confronted by others about drinking habits Secret drinking alone Drinking alone before an evening of socialising Disguising the mount of alcohol you consume Binge, compulsive drinking Morning after shakes
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What does alcoholism normally develop from?
Prolonged use and abuse
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Maximum units per day without causing damage to organs for men and women?
3-4 2-3
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How should you approach a colleague you suspect is becoming dependant on alcohol? X3
Approach promptly and directly. Be frank but positive. Expect anger and denials about the suggestion.
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What do you do if you suspect a colleague of being intoxicated before a flight?
You have no option but to immediately report suspicions.
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Why is use of non prescription drugs dangerous when flying?
Effect may be much greater in the slightly hypoxic conditions of flight.
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What medicines in particular can be dangerous and why?
Drugs used to treat colds, flu, hay fever, other allergies, antihistamines in particular Drowsiness and lack of alertness
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Self-medication before a flight? General rule..?
No Not if you’ve not used that drugs before If you feel unwell enough to self medicate, shouldn’t fly
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5 initial symptoms of CO poisoning? (Think flu…) +DH
Dry cough Flu like symptoms Sore throat Dizziness Headache
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A pilot who is trying to pick up a fallen abject from the cockpit floor during a tight turn may experience?
Coriolis illusion
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Which of the following statements is/are correct? 1. A state of hyperventilation can occur in response to psychological stress. 2. Physiological stress, e.g. through intense exercise, can cause hyperventilation.
Both
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Which four things combine to provide spatial orientation in flight?
Combination of interaction between vision, equilibrium, proprioception and hearing.
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What is an illusion? (What kind of perception?)
A false or misinterpreted perception of a sensory experience
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What is shape constancy?
The brain tries to interpret ambiguous information as a consistent 3-D object viewed from different sides
193
Which two flying-related visual occurrences can induces dizziness and vertigo?
Flickering light from strobes, sunlight through prop rotors
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What is size constancy?
Where the brain makes (sometime false) assumptions about the size of objects
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What is the prime cause of cognitive illusions?
Faulty mental models
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What is top-down/bottom-up processing?
TD: A hypothesis is made, and then information is sought to confirm it BU: Information is sensed and then used to slowly build up a useful perception of the world
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Is perception objective or subjective? What is the objectiveness/subjectiveness influenced by?
Subectiveness influenced by the individual’s past experience
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What is one example of how perception plays a decisive role in flight safety? (Think night time)
Interpretation of the presentation of aircraft lights at night in flight. Working out the orientation of an aircraft at night from its pattern of lights is critical to safe separation from the aircraft.
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What is the basis of the perceptual process?
Receiving sensory information and constructing mental models to make sense of it.
200
What 2 properties do mental models tend to have once created? What is an example of where this occurred?
Very rigid Unsusceptible to change Kegworth accident
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What effect on individuals can incorrect mental models have? How does this link to the Tenerife Disaster?
They can be very persuasive. KLM Captain was completely persuaded by what he heard on the radio that he convinced himself and partly convinced his crew that they were cleared for takeoff.
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What are the 4 influence on perception? TTPE (think cues)
The ambiguity or otherwise of the cues The number of cues available Perceptual set (past experience) Expectancy
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What is an everyday, practical example of the perceptual process?
Constructing a mental model of a TV set in a room
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5 visual illusions from an aerial perspective?
False depth perception False height perception Disorientation from false terrain horizons Disorientation caused by sloping cloud tops False perception of flight path
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What can cause false depth perception?
Atmospheric haze
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What can cause false height perception? (X2)
Lack of textural cues Runway slope
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What can cause disorientation visual illusions? (X2)
False terrain horizons Sloping cloud tops
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What is autokinesis?
False perception of flight path of other aircraft at night. Other aircraft appears to jump from one location to another.
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What can empty field myopia inhibit? When in particular (x3)?
Ability to detect other aircraft in flight. Daylight, high altitude, clear skies.
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When does the black hole effect occur? What happens to the trajectory of visual approaches?
Night with very few lights surrounding runway or aerodrome. Dangerously low.
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Best countermeasure for illusions?
Use aircraft instruments to help correct mental model.
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Best countermeasures for approach height problems i. in IMC, ii. in VMC? How else?
i. Rely on ILS indications ii. Rely on PAPIs Improve size of visual segment by sitting at correct height.
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When do vestibular illusions occur?
When visual cues are absent
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Somatogravic illusion?
False sensation of pitching up when accelerating (taking off at night) or pitching down when decelerating (configuring aircraft for landing in IMC).
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The leans? Caused by? Countermeasures (x2)?
False sensation of increasing or decreasing aircraft bank or attitude (caused by gentle or unintentional control inputs in IMC). Use instruments and use positive applications if bank and pitch.
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Coriolis (illusion on body)? Countermeasure?
False sensation of tumbling, usually when you move your head while the aircraft is turning in IMC. Avoid rapid head movement in IMC.
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Somatogyral illusion?
False sense of angular acceleration or false sense or no angular acceleration. Fluid begins rotating with canal after prolonged angular acceleration, making the acceleration. undetectable. Equally, fluid continues moving when accel. stops.
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Cause of G-related illusions?
“Seat-of-the-pants” sense is incorrect. Eg. 1G being possible whilst inverted, interpreted by brain as straight and level.
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Spatial disorientation? 4 steps to counter?
Difference between sensed attitude and actual attitude. Establish as many visual cues as possible. Refer to and rely on instruments. VMC ASAP. Be aware of risk.
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What is attention? What is vigilance?
Focussing resources on one set of events to the exclusion of almost all others. A state of sustained attention over time.
221
6 factors that affect vigilance? AM SEAL
Anxiety Motivation Stress Expectation Arousal Level of cockpit automation
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What is selected attention? What about divided attention?
Processing information from one input to the exclusion (almost) of all others. Parallel information processing or rapid attention switching, enabling you to attend to multiple stimuli almost simultaneously.
223
Hyper vigilance vs hypo vigilance?
Hyper: very high levels of vigilance Hypo: very low
224
8 signs of reduced vigilance?
Slower reaction times Failure to notice stimuli for long periods Frequent yawning Slower blink rate Periods of cognitive absence Poor motor control Inadvertent micro sleeps (1-5 secs) Delusions (false alarms)
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4 factors affecting attention? ST SW
Salience of stimulus Workload Tunnelling of attention State of vigilance
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What sequence are stimuli which register attention drawn into memory in?
Sensory store Working memory Long-term memory
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How many sensory stores do we have? What do they hold and for how long?
One for each sense Holds unprocessed information for very brief periods
228
Another name for working memory? Capacity? What does it hold and for how long?
Short-term memory Very limited Holds partially processed information for only a few seconds
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Capacity of long-term memory? For how long does it hold information for? Does everything get committed to long - term memory?
Large Very long No
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How long does the sensory stores hold unprocessed sensory information for?
Just long enough to allow it to be registered for higher cognitive processing.
231
Average number of separate items that can be held in working (short-term) memory?
7+/- 2
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What is the working (short-term) memory very sensitive to? What do these cause?
Interruptions Items in working memory to be lost
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How can working (short-term) memory capacity be increased?
Chunking
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2 types of long-term memory? Definitions, examples.
Semantic memory: store of accumulated knowledge. General knowledge about world and language. High structured and organised. Episodic memory: autobiographical information. Memories of places been to, people known, experiences had.
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Where are skills (the result of learning) stored?
Long-term memory
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What is amnesia? 2 types.
Inability to recall or even recognise events that were previously firmly stored in memory. Temporary or permanent.
237
What is a common problem with memory? What is ability to recall a memory adversely affected by? (X2)
Items stored in memory may not be retrievable. High emotional arousal; limited context.
238
4 ways of improving short-term memory?
Chunk Rehearse Repeat Write down
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2 ways of improving long-term memory?
Remember associated contexts Use mnemonics
240
4 types of learning? COIM
Classical conditioning Operant conditioning Insight (cognitive learning) Modelling
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What is classical conditioning? Conscious? Learning by…
Almost subconscious learning by association
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What is operant conditioning? Conscious? Modification of behaviour…
Conscious modification of behaviour to produce desirable outcome or avoid undesirable outcome.
243
What is insight (cognitive learning)?
Drawing insights from pieces of knowledge and extrapolating them to a new untried situation.
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What is modelling?
Imitating and reproducing behaviours
245
2 types of mental schema? What is recall schema based on? What is it used to generate? What is recognition schema based on?
Recall and recognition. Initial conditions and past results - motor programme to address a new goal Sensory actions and outcome
246
Advantage and disadvantage of mental schema? What are mental schema?
Mental schema: method of executing learned skill. Reduces amount of conscious processing required. Once initiated tends not to be continuously monitored.
247
What does Rasmussen’s SRK model describe? 3 stages?
Degree of conscious control exercised by the individual over an activity. Skill mode; rule mode; knowledge mode.
248
What is motivation? The IDE of…
The initiation, direction, and energisation of human behaviour.
249
9 factors affecting human reliability? TWMPNATTC
The organisation Working conditions Man-machine interface Procedures and plans Number of simultaneous goals Available time Time of day Training and experience Crew collaboration
250
What is situation awareness and what does good SA involve? (Building…)
Modelling of a situation Building a mental air picture of one’s situation
251
Indicators of lost situation awareness? (X3)
Feeling that events are in control of you Things happen which surprise you Difficulty reconciling new information with what you THINK are the known facts
252
3 steps to regain situation awareness? RSE
(Re)establish control of aircraft Stabilise flight path Examine, assess and integrate information from flight instruments and visual cues
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4 factors affecting situational awareness? PAD W
Workload Pace of events Attention tunnelling Decision making
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What creates mental models, and what are they approximate to? Why are mental models important?
Brain Reality Important method for quickly dealing with very large amounts of information
255
How easy-to-correct are faulty mental models and why?
Difficult Once made, MM become relatively immune from reevaluation.
256
What is an error chain?
Sequence of interdependent errors whose effects are cumulative.
257
Example of isolated error?
Misreading altimeter leading to an altitude bust
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Most common cause of aircraft accidents?
Error chains
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7 types of errors, omissions and faults? AMALO VF
Action slip: correct intention; poor execution. Mistake: error from incorrect intention. Violation: intentional deviation from what’s known to be correct. Active error: short-lived failures, directly linked to accident/incident. Latent error: errors which are lain dormant for some time before contributing to accident/incident. Omissions: forgetting or failing to carry out required action. Faults: incorrect functioning of hardware.
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How easy are latent errors to detect? When do they often come to light? How can active errors be reduced (x2)?
Hard When accident chain of events is examined Training and MCC
261
What are i. internal, and ii. external errors generated by?
i. Cognitive factors ii. Things which impose of the human
262
7 sources of internal error? 4 sources of external error?
Perceptual errors; memory failure; distraction; poor motivation; low arousal; fatigue; skill deterioration. Stressors; organisational issues; poor ergonomics; excessive workload.
263
What 2 things are motor programmes susceptible to? (2 specific names for the types of “error”)
Action slips: right intention, wrongly executed. Environmental capture: programme executed due to its association with familiar/similar external conditions.
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Error tolerance?
A design which reduces the seriousness of the consequences of an error.
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9 strategies to reduce human error? Error… CPDRT; ASFE
Error cause removal programmes Error prevention Automation Error detection programmes Error recovery techniques Error tolerant systems Safety audits (LOSA) Flight Ops Quality Assurance (FOQA) programmes Evidence based training (EBT) techniques
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What is deciding?
Actively and consciously choosing between 2 or more options.
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What is decision-making?
The process of choosing between 2 or more possible courses of action.
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4 major factors on which decision-making is based? AAAC
Aim Available info Available options Consequences
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6 error sources in decision-making? BIMFEL
Bias Inexperience False hypothesis’s Emotional state Mental saturation Lack of time
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3 risk assessment factors? IPC (All threat-related)
Identification of potential threats Probability of the threat occurring Consequences of the threat
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When is an individual likely to make a quick decision based on past experience? (X2)
When risk of decision is assessed as low And/or Time pressure very high
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What kind of decisions can a well-functioning group produce? What’s a risk? (What’s risky shift?)
More effective decisions Group dynamics can lead to riskier decisions than would otherwise have been taken by each individual in the group (risky shift).
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9 points for ideal decision-making model? D CADE MIAR (AIROEDCR)
Define aim Collect necessary information Assess the risk Develop the options Evaluate each option Make a decision Implement a decision Assess the consequences Review decision and, if necessary, change it.
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4 undesirable group influences? GREC
Risky shift Conformity Groupthink Excessive obedience
275
Is cooperation helpful? What 2 things does it involve?
Yes Communicate Share information and tasks
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What is co-action?
All crew members sopersting towards the same aim but not necessarily communicating or sharing.
277
What is a group?
2 or more people with shared goals, values or motives which distinguish them from others.
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What is there between members of a healthy group?
Interdependence.
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4 advantages of teamwork?
Better decision-making Better defence against errors Reduced workload Ability to deal with multiple tasks safely
280
3 disadvantages of teamwork?
Poor dynamics leading to riskier decisions, lack of cooperation or lack of objectivity. Potential for conflict Sometimes slower decision making process
281
What is synergy?
Cohesive group working cooperatively becomes more than the sum of its parts.
282
What is cohesion?
Degree to which a group hangs together as a tightly knit, self-contained entity.
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What is groupthink?
Mode of thinking where desire to reach unanimous agreement overrides motivation to use proper, rational decision making processes.
284
4 essential conditions for good teamwork? GMWI
Good leadership and followship Mutual respect Well-defined roles Individuals matched to roles
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What are group norms?
Informal, often unstated, rules that groups develop to convey expectations of what behaviour is appropriate.
286
Status vs role?
Status: relative social position within a group Role: formally assigned position in group
287
4 ways individual behaviour can be modified by group? POCC
Persuasion Conformity: desire to conform overwhelms individual judgement Compliance: authority gradient results in compliance even if wrong Obedience: obeying order even if wrong
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What is leadership? Art of..
The art of influencing thoughts and actions of others by own behaviour and ideas
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What is followership? Skill of…
Skill of complementing leadership to ensure optimal functioning and effectiveness of group.
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Trans-cockpit authority gradient? What if too steep?
Perceived difference in ability, status and role between Cpt. and FO. FO will fail to adequately contribute to effective group decision-making.
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3 leadership styles?
Interactive: good teamwork. Eliciting, listening, acting. Authoritarian: strict with inferiors. Unreceptive to FO inputs. Rigid thinker. Paternalistic: discourages attempts by ‘juniors’ to question judgement. Highly conscious of status. Sees subordinate’s function to carry out orders.
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3 attributes of positive leadership style (P+G+)? (Balances… maximises… creates)
Balances needs of crew and task Maximises crew respect and commitment Creates positive crew dynamic
293
Percentage of all communication that is non-verbal?
75%
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Explicit vs implicit comms? How can they be perceived?
Explicit: unambiguous, clear intent but could be perceived as imperious, rude, domineering. Implicit: subtly conveys message but may be ambiguous.
295
Intrapersonal vs interpersonal conflict?
Intra: conflict within; doubt and questioning ability and perf. Inter: between people.
296
5 stages of conflict escalation? pdcfc
1: problem to be solved 2: difference of opinion 3: confrontation 4: fight or flight 5: combat
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6 measures to prevent conflict escalating? IAAF MN
Inquiry: open questions Active listening: listen, don’t just prepare next statement Advocacy: present rational argument Feedback: provide it politely Meta-communication: restrict negative non-verbal cues Negotiation: where possible, compromise
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What 3 things is individual behaviour the product of? PAG
Personality, attitudes, group influences
299
What is personality? (How stable? Set of what 2 things?) Result of which 2 things?
A broadly stable set of characteristics and behaviour patterns. Result of innate characteristics and early experiences.
300
What is attitude? Assembled as a result of?
General and more or less stable predisposition to behave in a certain way in response to specific situations. Due to external influences and experience.
301
What is a habit? 2 types?
Standard responses to familiar situations. Good and bad.
302
2 causes of conflict on the flight deck? (One option is a type of behaviour)
Personality differences Selfish behaviour
303
2 principle modes of personality?
Personality factors (common trait): made up of stable combination of characteristics which can be measured and tested. Humanist: change over time, depending on individual’s perception of self concept vs ideal self. If matched, individual is happy, if not, bad.
304
6 hazardous attitudes ? AMI ICR
Anti-authority Macho Impulsiveness Invulnerability Complacency Resignation
305
What is arousal? What does it increase and improve? State of PP…
State of physiological or psychological excitement which increases sensitivity to external stimuli and improves response times to them.
306
Effect of too much or too little arousal? (Both cause same thing)
Degradation in ability to detect and respond to stimuli
307
What is stress? (State + cause)
A heightened sate of arousal caused by external, stressful events known as stressors.
308
What is the general adaptation syndrome (GAS)?
Fight or flight, physiological response to stress
309
What happens during GAS response? (General, then soecific 7 examples)
Autonomic nervous system prepares body for intense physical action. Increased heart rate Increased respiration rate Increased muscle tension Reduced production of saliva Loss of appetite High level of alertness Increased energy levels
310
Relationship between physiological stress and arousal?
Proportional
311
4 categories of stress ODPP
Occupational Domestic Physiological Paychological
312
6 examples of flight deck environment stressors?
Poor temperature control Poor humidity control Noise Vibration Multiple aural and visual warning alerts
313
At what point does an individual become overloaded with stress? What happens after?
Break point Performance deteriorates rapidly
314
6 principle causes of domestic stress?
Death of partner Divorce Marital separation Death of close family member Personal injury Illness
315
Why are different levels of stress perceived differently by individuals? What 2 things is stress a result of?
Differences in perceived difficulty in overcoming cause of stress. Perceived demands and perceived ability.
316
5 factors affecting stress tolerance? NMEHH
Natural level of calmness Maturity Effective coping mechanisms High level of self-confidence High level of concentration
317
5 acute stress effects? (All physiological)
Increased breathing rate Increased heart rate Increased muscle tension Rise in blood sugar level Blood diverted to brain
318
Three stages of GAS? ARE
Alarm: acute stress symptoms Resistance: corticosteroids released; blood flow raised; blood sugar level preserved; fat instantly available for conversion to sugar. Exhaustion: fat reserves used up, drop in blood sugar level.
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3 types of stress reaction? PPS
Psychological: restlessness, nervousness, excitement. Psychosomatic: physiological changes caused by psychological stress. Somatic: autonomic physiological responses.
320
What happens upon successful completion of a task, initially perceived to be difficult?
Future stress reduces Perceived level of ability has increased.
321
5 stress coping strategies DIPIO
Direct action: change relationship with, remove, or escape from, stressor. Information seeking: understand and predict stressor. Inhibition: do nothing. Palliative coping: reduce symptoms (relaxation techniques) Obtaining support
322
Boeing vs. Airbus automation philosophies?
Boeing: pilot remains last operator. Airbus: automated system can correct erroneous pilot action.
323
2 fundamental restrictions of autoflight systems? (Compared to what humans can do)
Lack of creativity in unknown situations Lack of personal motivation with regard to safety
324
3 ironies of automation?
Design errors due to wrong interpretation of the data Leaving tasks to the pilot that are too complex to automate Loss of manual and cognitive skills of the pilot
325
One possible countermeasure to automation problems?
Regular training flights.
326
4 disadvantages of automation?
Loss of manual flying skills Additional workload involved with programming FMS Risk of slips during programming Hypovigilence
327
4 human errors associated with automation? PBCL
Passive monitoring: looking, not taking in information Blinkered concentration: focusing on just one element of the info displays Confusion: loss of situation awareness caused by being out of the loop Loss of mode awareness: caused by failure to monitor mode changes or ack of understanding of modes
328
Countermeasures against ineffective monitoring of automation? (X2)
Call-outs Revert to lower level of automation (in the loop again)
329
330
What is complacency?
Sense of satisfaction resulting from, or leading to, a general lack of critical analysis of the circumstances.
331
3 objectives for multi-crew concept?
Provide redundancy Divide responsbility Share workload
332
2 fundamental elements of multi-crew concept? CC
Cooperation Communication
333
What 2 things do SOPs reduce?
Ambiguity Unexpected actions
334
With whose recommendations do checklists encourage the aircraft to be operated? 3 positive effects of checklists? Who reads out checklist, and who actions?
Manufacturer’s Reduce risk of omissions; correctly sequence actions; encourage cooperations and cross-checking Read out by PM, actioned by PF
335
What do crew briefings remind of and who carries them out?
Actions to be taken during critical phase PF
336
What do deeply-ingrained SOPs become? Why can this be dangerous?
Habit Converting between airlines/aircraft types
337
3 components of TEM model?
Threats Errors Undesired aircraft states
338
3 examples of latent threats? (Think Helios)
Incorrect safety altitude on charts Same audio warning for different faults Incorrect published SOPs
339
2 examples of environmental threats?
Very high traffic in the circuit Windshear on final
340
3 organisational threats?
Culture of indiscipline Lack of oversight/supervision Commercial pressures
341
What is procedural error caused by? (Interaction between…) 1 example?
Caused interaction between pilot and procedure. Incorrectly reading from a checklist.
342
What is communication error caused by? (Interaction between…) 1 example?
Interaction between pilot and other people (such as ATC/Ground Crew) Incorrectly hearing a radio frequency chsnge
343
What is an aircraft handling error caused by? 1 eg.
Interaction between pilot and aircraft. Failure to maintain level flight in a turn.
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5 egs of undesired aircraft states?
Vertical, lateral or speed deviations Unnecessary weather penetration Unauthorised airspace penetration Operation outside aircraft limitations Unstable approach
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Components of SHELL model?
Software: policies, procedures, manuals, checklists, charts, computer programmes. Hardware: aircraft systems. Environment: internal and external physical and social climate. Liveware (central): human reliability. Liveware (peripheral): human-human interactions.
346
What 2 things do the interactions between components of SHELL model determine?
Reliability of and proneness to error of flight deck ops.
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What 2 things does an open culture allow?
Mistakes to be reported without risk of sanctions Allows others to benefit from this knowledge
348
Closed culture: 2 features; what does it prevent?
Conspiracy of silence; mishaps are not publicised. Individuals can’t learn from mistakes of others.
349
How might organisational norms be influenced?
National cultural norms
350
What does “safety first” fail to take account of? (Why might it be easier said than done?)
Commercial pressure to deliver a service.
351
Reason’s Swiss Cheese Model?
A series of defences (analogous to walls) are out in place to interrupt potential accident chains. Holes in the wall can align. When they do, they open an accident trajectory pathway through all the walls.
352
5 requirements of safety culture? JRILF (all types of culture)
Just culture Reporting culture Informed culture Learning culture Flexible culture
353
A just culture’s approach to deliberate transgression? Compare to non-punitive culture?
Appropriate punishment Unjustly unpunished
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SMS meaning? 2 basic concepts (what 3 things do these break down into)?
Safety management system. Identifying hazards and managing risks to… * Define how organisation is set up to manage risks * Identify workplace risk and implement suitable controls. * Implement effective communication across all levels of organisation.