Human Resources

Question 1

Why are they important?

Answer 1

Because people are strategic resources for an organization

And how to manage and guide those resources can be the key for business success

Question 2

Ability, Skills, Knowledge, Competency

Answer 2

ABILITY: innate qualities one does or doesn’t possess

SKILLS: something learned through experience

KNOWLEDGE: level of education,experience or training one must have at a minimum in order to be considered qualified for a job

COMPETENCY: combination of abilities, skills and knowledge that enables someone to act effectively in a job

Question 3

Human resource management: objectives

Answer 3

Making certain decisions in order to:

• get great people to carry out an organizations strategy
• provide them with some competences
• develop them in order to guide them
• involve them in the organization and motivate them to reach organizational goals

Question 4

2 approaches

Answer 4

1. Human resource management

2. Human resource strategic management

Question 5

Other activities

Answer 5

Labour administration
Labour relations
Health issues

Question 6

Levels of HRM approach

Answer 6

1. Administrative level (labour administration)
2. Management level ( reactive approach)
3. Strategic management approach (proactive approach)

Question 7

HRM Functions

Answer 7

1. Recruitment
2. Motivation
3. Development
4. Support function

Question 8

1.RECRUITMENT

Answer 8

• recruiting:
  Internal (easy, cheap and more data)
  External (new different ideas and less restrictive to change)
  Also depends on job position

-selection process:
Pre selection (if there’s many applicants)
Different tests (interview, specific knowledge, physical and medical tests...)

-orientation:
Recruitment ends when the employee is already at work and working efficiently

Question 9

2.MOTIVATION

Answer 9

Objective:
Get employees compromise with the organization
2 big areas:
- compensation system
- working life quality

Compensation has a direct effect on employees behavior.
Compensation requirements:
- effective
- fair
- equitable 
- legal

Compensation system:
Internal and external factors
-monetary(extrinsic):
• direct ( related with specific job position)
• indirect (common reward to all employees)

-non monetary(intrinsic)
Better working quality life